Technology Support

JPMorgan Chase

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Quick summary

Work type: On-site
Location: Boston, MA
Employment: Full-time
Posted: 41 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $140k

$96k $177k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $110,570–$169,062.

Based on 240 similar postings.

Employer

About JPMorgan Chase

JPMorgan Chase & Co. is a global financial services firm and one of the largest banks in the world, offering investment banking, commercial banking, asset management, and consumer financial services.

JPMorgan Chase currently has 1226 open roles on FindRole.

Listed pay typically runs $156,750–$215,000 across 5 roles with salary data.

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At a glance

TL;DR · Technology Support

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The Technology Support role involves providing L2 production support for business-critical applications within the wealth and asset management industry. Working as an Application Support Analyst, you will focus on incident triage, resolution, monitoring, and alert handling while supporting releases and changes. You will partner with engineering and business teams to maintain application availability, meet SLAs, and drive operational improvements through documentation, automation, and problem management. Key responsibilities include writing high-quality, maintainable code, creating runbooks and SOPs, and performing root-cause analysis. You will utilize observability patterns to improve service level indicators and monitoring solutions. The role requires identifying toil to eliminate it through systems engineering or updating application code. You must demonstrate the ability to prioritize work plans, follow company policies, and collaborate effectively within a large team.

Skills

Production Support Incident Triage Root-Cause Analysis Automation Observability Monitoring Alerting Runbooks SOPs Systems Engineering Documentation

What you'll do

Provide L2 production support for business-critical applications to ensure high availability.
Triage and escalate production issues causing system outages in a timely manner.
Write high-quality, maintainable code to solve business problems and improve application reliability.
Perform root-cause analysis and eliminate operational toil through systems engineering or code updates.
Create and maintain runbooks, standard operating procedures, and knowledge articles.
Implement and improve observability patterns, service level indicators, and alerting solutions.
Automate repetitive tasks to enhance operational efficiency and system reliability.
Design and deliver small to medium projects independently from initial direction to completion.

What we're looking for

Provides L2 production support for business-critical applications, including incident triage, resolution, and monitoring.
Writes high-quality, maintainable, and robust code following software engineering best practices.
Performs root-cause analysis and supports application releases and changes.
Creates and maintains runbooks, SOPs, knowledge articles, and documentation for known errors.
Implements and improves service level indicators, objectives monitoring, and alerting solutions.
Automates repetitive tasks and works to eliminate operational toil through systems engineering or code updates.
Works independently on small to medium projects and eventually designs and delivers projects solo.
Demonstrates the ability to work in a large, collaborative team and vocalize ideas with peers and managers.