below marketmost similar roles pay hereabove market
This listing doesn't post a salary. Most similar roles pay
$151,700–$199,208.
Based on 240 similar postings.
Employer
About JPMorgan Chase
JPMorgan Chase & Co. is a global financial services firm and one of the largest banks in the world, offering investment banking, commercial banking, asset management, and consumer financial services.
JPMorgan Chase currently has
1226 open roles
on FindRole.
Listed pay typically runs
$156,750–$215,000
across 5 roles with salary data.
JOB TITLE: Lead Technology Support
The Lead Technology Support role within Corporate Technology focuses on ensuring the operational stability, availability, and performance of production services, specifically document and content management systems. You will lead a team in day-to-day maintenance, incident resolution, and infrastructure management across on-premises and cloud environments. Key responsibilities include executing ITIL processes for incident, problem, and change management, performing root cause analysis, and designing system automation to reduce manual toil. You will utilize observability tools like Splunk on AWS and leverage enterprise-authorized AI capabilities for incident triage and signal synthesis. Required technical skills include proficiency in Java or Python, experience with Kubernetes or container orchestration, and knowledge of infrastructure costing. You will collaborate with global teams to resolve complex issues and ensure seamless user experiences.
Lead end-to-end application and infrastructure service delivery for document and content management platforms.
Oversee daily maintenance of systems to ensure operational stability across on-premises and cloud environments.
Execute incident, problem, and change management processes for full-stack technology systems and infrastructure.
Analyze complex trends to troubleshoot incidents and perform root cause analysis to ensure full issue closure.
Monitor production environments using observability tools like Splunk on AWS to proactively address anomalies.
Design system automation and build tools to reduce manual toil and improve application support workflows.
Lead team adoption of enterprise-authorized AI capabilities to improve incident triage speed and consistency.
Apply AI-assisted practices to identify recurring interruption patterns and validate remediation actions.
What we're looking for
Formal training or certification and 5+ years of experience in troubleshooting, resolving, and maintaining information technology services.
Experience managing applications or infrastructure in large-scale technology environments, including on-premises and public cloud environments.
Experience with private/public cloud platforms and container orchestration technologies such as Kubernetes or equivalent.
Hands-on experience with scripting or programming languages such as Java or Python to debug production issues and build system automations.
Proficiency in observability and monitoring tools, including experience setting them up for large-scale applications and services like Splunk on AWS.
Experience executing processes within the ITIL framework, including incident management, root cause analysis, and change management.
Demonstrated experience using enterprise-authorized AI capabilities to support production operations workflows with strong validation habits and data sensitivity awareness.
Experience supporting document management or content management systems in an enterprise environment (preferred).