Technology Support III

JPMorgan Chase

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Quick summary

Work type: On-site
Location: Plano, TX
Employment: Full-time
Posted: 7 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $136k

$99k most similar roles pay here $176k

This listing doesn't post a salary. Most similar roles pay $108,937–$162,200.

Based on 240 similar postings.

Employer

About JPMorgan Chase

JPMorgan Chase & Co. is a global financial services firm and one of the largest banks in the world, offering investment banking, commercial banking, asset management, and consumer financial services.

JPMorgan Chase currently has 1176 open roles on FindRole.

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At a glance

TL;DR · Technology Support III

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As a Technology Support III within Corporate Technology, you will ensure the operational stability, availability, and performance of production application flows. You will be responsible for the day-to-day maintenance of firm systems, monitoring production environments for anomalies, and resolving service interruptions for both internally and externally developed systems to provide a seamless user experience. Your daily work involves analyzing complex situations to manage incidents, problems, and changes across full stack technology systems, applications, and infrastructure. You will utilize observability tools including Splunk, Dynatrace, and Grafana while leveraging Terraform for Infrastructure as Code. The role requires expertise in both on-premises and public cloud environments. Preferred skills include experience with general purpose programming languages or automation scripting, alongside a working understanding of public cloud technologies and familiarity with the ITIL framework to support business operations.

Skills

Splunk Dynatrace Grafana Terraform Infrastructure as Code ITIL Public Cloud Monitoring Observability Change Management Full Stack Technology

What you'll do

Ensure the operational stability, availability, and performance of production application flows.
Provide end-to-end application and infrastructure service delivery to support business operations.
Perform day-to-day maintenance of firm systems to ensure continuous uptime.
Monitor production environments for anomalies using standard observability tools like Splunk, Dynatrace, and Grafana.
Identify, escalate, and communicate technical issues to business and technology stakeholders.
Resolve service interruptions for both internally and externally developed systems.
Analyze complex trends to manage incidents, problems, and changes across full-stack technologies.

What we're looking for

3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
Demonstrated knowledge of applications or infrastructure in a large-scale technology environment on premises and in the public cloud.
Experience with observability and monitoring tools such as Splunk, Dynatrace, and Grafana.
Proficiency in Infrastructure as Code using Terraform.
Exposure to processes within the Information Technology Infrastructure Library (ITIL) framework.
Experience with one or more general purpose programming languages and/or automation scripting (preferred).
Working understanding of public cloud (preferred).

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