Technology Support III

JPMorgan Chase

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Quick summary

Work type: On-site
Location: Plano, TX
Employment: Full-time
Posted: 7 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $136k

$99k most similar roles pay here $176k

This listing doesn't post a salary. Most similar roles pay $108,937–$162,200.

Based on 240 similar postings.

Employer

About JPMorgan Chase

JPMorgan Chase & Co. is a global financial services firm and one of the largest banks in the world, offering investment banking, commercial banking, asset management, and consumer financial services.

JPMorgan Chase currently has 1176 open roles on FindRole.

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At a glance

TL;DR · Technology Support III

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As a Technology Support III member within the Employee Platforms team, you will ensure the operational stability, availability, and performance of production application flows. You will manage day-to-day maintenance of firm systems, monitor production environments for anomalies using observability tools, and resolve service interruptions for both internally and externally developed systems. Your role involves analyzing complex trends to manage incidents, problems, and changes across full stack technology systems and infrastructure. To succeed, you must possess expertise in the ServiceNow platform, including at least two modules, and proficiency in scripting languages like JavaScript and Glide scripting alongside front-end technologies such as HTML, CSS, and Angular. You will also handle system integrations via REST API while applying ITIL framework processes to maintain seamless user experiences across on-premises and public cloud environments.

Skills

ServiceNow JavaScript Glide Scripting REST API HTML CSS Angular ITIL Public Cloud Observability Monitoring Change Management HR Service Delivery Service Portal

What you'll do

Maintain the operational stability, availability, and performance of production application flows.
Troubleshoot, maintain, and resolve service interruptions for internal and external systems.
Monitor production environments for anomalies using standard observability tools.
Identify issues for escalation and communicate solutions to business and technology stakeholders.
Analyze complex trends to manage incidents, problems, and changes across full-stack technologies.
Provide end-to-end application and infrastructure service delivery to support firm operations.
Develop and maintain integrations between ServiceNow and other applications using REST APIs.
Utilize scripting languages and front-end technologies to support system functionality.

What we're looking for

3+ years of experience troubleshooting, resolving, and maintaining information technology services.
Formal training or certification on ServiceNow platform concepts and proficient applied experience.
Demonstrated expertise in at least two ServiceNow Modules.
Proficiency in scripting languages (JavaScript, Glide scripting) and front-end technologies (HTML, CSS, Angular).
Experience working on system integrations between ServiceNow and other applications using REST API.
Knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud.
Experience in observability and monitoring tools and techniques.
Exposure to processes in scope of the ITIL framework.
HR Service Delivery module experience (preferred).
Service portal experience (preferred).
ServiceNow Certifications (preferred).
Experience with general purpose programming languages and/or automation scripting (preferred).

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