ServiceNow Technology Support II, Production Support

JPMorgan Chase

Confirmed live 2 days ago High trust

Quick summary

Work type
On-site
Location
San Francisco, CA
Posted
56 days ago
Freshness
Confirmed live 2 days ago

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Salary context

How this pay compares to similar roles

Similar $140k
$93k most similar roles pay here $179k

This listing doesn't post a salary. Most similar roles pay $110,633–$168,900.

Based on 240 similar postings.

Employer

About JPMorgan Chase

JPMorgan Chase & Co. is a global financial services firm and one of the largest banks in the world, offering investment banking, commercial banking, asset management, and consumer financial services.

JPMorgan Chase currently has 1117 open roles on FindRole.

Listed pay typically runs $186,160–$215,000 across 7 roles with salary data.

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At a glance

TL;DR · ServiceNow Technology Support II, Production Support

As a ServiceNow Technology Support II - Production Support member within Corporate Technology, you will ensure the operational stability, availability, and performance of production application flows. You will manage day-to-day operations for ServiceNow instances, troubleshooting complex code issues involving JavaScript and GlideScript while managing integrations between ServiceNow and other enterprise systems via APIs. Your daily work involves monitoring environments using tools like Splunk, Grafana, and APICA to proactively address anomalies and automate maintenance tasks. You will collaborate with developers and product owners to resolve critical issues and implement enhancements based on ITIL processes and ITSM workflows. The role focuses on maintaining high availability for business-critical operations by applying ServiceNow best practices to optimize performance, configuration, and workflow automation while developing standard operating procedures to ensure a seamless user experience across all internal and external systems.

What you'll do

  • Provide day-to-day operational support for ServiceNow production instances to ensure high availability and reliability.
  • Troubleshoot and resolve issues within ServiceNow application flows and integrations.
  • Install, upgrade, and manage APIs and integrations between ServiceNow and other enterprise systems.
  • Monitor ServiceNow environments using observability tools like Splunk and Grafana to proactively address anomalies.
  • Resolve complex ServiceNow code issues involving JavaScript and GlideScript.
  • Automate monitoring, maintenance, and operational tasks within the ServiceNow platform.
  • Develop and document standard operating procedures for ServiceNow support and administration.
  • Participate in an on-call rotation for weekend support.

What we're looking for

  • At least 2 years of experience troubleshooting, resolving, and maintaining information technology services.
  • Strong knowledge of ServiceNow platform architecture, modules, and administration.
  • Experience with ServiceNow integrations, APIs, and web services.
  • Proficiency in ServiceNow scripting languages (JavaScript, Glide API) and web development frameworks.
  • Familiarity with ITIL processes and ServiceNow ITSM workflows.
  • Experience with production management and monitoring tools such as Splunk, Grafana, or APICA.
  • ServiceNow Certified System Administrator or other ServiceNow certifications (preferred).
  • Experience with automation scripting, workflow development, AI technologies, or Agile methodologies (preferred).

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