Technology Client Engagement Office

State Street

Confirmed live today High trust
Closes tomorrow

Quick summary

Work type
On-site
Location
Quincy, MA
Salary
$170,000–$267,500 / yr
Employment
Full-time
Posted
27 days ago
Freshness
Confirmed live today
Closes
Oct 28, 2026 (soon)

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $183k
This role $219k
$115k $284k
below market most similar roles pay here above market

This role pays more than 85% of similar roles. Most pay $152,325–$214,500 — the blue band above. At the midpoint, this role pays about $219k versus about $183k for comparable roles.

Based on 240 similar postings.

Employer

About State Street

State Street Corporation is one of the world''s largest custodian banks and asset managers, providing investment servicing, investment management, and investment research to institutional investors. Industry: Financial Services & Asset Custody

State Street currently has 351 open roles on FindRole.

Listed pay typically runs $115,000–$195,944 across 199 roles with salary data.

Most-posted roles

View all roles at State Street

At a glance

TL;DR · Technology Client Engagement Office

The Technology Client Engagement Office, MD is a senior execution leadership role responsible for driving delivery for the unified client engagement operating model within technology. Reporting to the Head of Technology Client Engagement, this leader will transform fragmented engagement practices into a single, cohesive organization. Key responsibilities include leading the implementation of a centralized operating model, embedding standard processes, and overseeing end-to-end client lifecycle delivery. The role involves managing deal pods, providing senior oversight for complex engagements, and ensuring performance against enterprise KPIs. Required competencies include enterprise-wide transformation leadership, operating model design, relationship management, and risk management. The position solves the business problem of inconsistent client messaging and fragmented practices by operationalizing a scalable, global framework to improve client outcomes and measurable productivity.

What you'll do

  • Lead the global implementation of the centralized client engagement operating model and standard processes.
  • Drive the elimination of fragmented engagement practices through consistent playbooks and delivery disciplines.
  • Oversee end-to-end client lifecycle delivery and operationalize the deal lead/pod model for priority clients.
  • Provide senior oversight for complex client engagements, delivery risks, and high-level escalations.
  • Embed governance, decision rights, and escalation frameworks across the client technology lifecycle.
  • Manage performance against enterprise KPIs and translate insights into execution-led improvements.
  • Act as the senior delivery counterpart to C-suite stakeholders to manage complex dynamics and dependencies.
  • Coach senior leaders and resolve critical delivery challenges to protect organizational credibility.

What we're looking for

  • Bachelor’s degree in business, technology, or related discipline.
  • Advanced degree (MBA or equivalent) strongly preferred.
  • Significant leadership experience driving enterprise-wide, multi-year transformation programs in client-facing or service-led organizations.
  • Proven track record of operating model design and large-scale centralization to improve efficiency and client experience.
  • Deep experience in client engagement, relationship management, and lifecycle delivery across complex, global organizations.
  • Demonstrated accountability for end-to-end delivery outcomes, including governance, risk management, and performance against enterprise KPIs.
  • Strong experience leading complex client engagements and senior stakeholder interactions, including oversight of high-impact deals.
  • Ability to lead in highly matrixed environments and influence across business, technology, and client-facing functions at senior levels.

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