Staff Technology Operations

Walmart

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: Bentonville, AR
Salary: $90,000–$180,000 / yr
Employment: Full-time
Posted: 17 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $190k

This role $135k

$70k $281k

below market most similar roles pay here above market

This role pays less than 93% of similar roles. Most pay $165,000–$214,500 — the blue band above. At the midpoint, this role pays about $135k versus about $190k for comparable roles.

Based on 240 similar postings.

Employer

About Walmart

Walmart Inc. is the world''s largest retailer by revenue, operating a chain of hypermarkets, discount department stores, and grocery stores, as well as a growing e-commerce presence through Walmart.com. Industry: General Merchandise & Grocery Retail

Walmart currently has 713 open roles on FindRole.

Listed pay typically runs $117,000–$234,000 across 610 roles with salary data.

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At a glance

TL;DR · Staff Technology Operations

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The (USA) Staff, Technology Operations role sits within the Voice of the Advocate – Systems team, where you will manage technology programs with a focus on financial management, risk assessment, and program monitoring. You will own the business technology experience for a defined CES technology domain, translating operational needs into requirements for Product and Engineering teams. Your daily responsibilities include defining acceptance criteria, monitoring production performance, and optimizing AI-enabled capabilities to improve metrics like AHT and RCR. You will utilize skills in project management, program operations, and cross-functional communication to integrate tools, platforms, and vendors into a unified ecosystem. The role specifically addresses the business problem of reducing associate effort and enabling faster customer resolution through system modernization and technology rationalization.

Skills

AI CRM Workflow Orchestration Contact Center Technology WCAG) 2.2 AA System Modernization Technology Rationalization Program Management Business Requirements

What you'll do

Own the business technology experience for a defined CES technology domain.
Define business requirements and acceptance criteria for Product and Engineering teams.
Determine readiness for technology adoption and scale across tools and platforms.
Monitor production performance, reliability, and business impact of technology capabilities.
Identify defects and optimization opportunities using data and associate feedback.
Implement and optimize AI-enabled capabilities in partnership with Product and Engineering.
Drive measurable improvements in AHT, RCR, TTP, and customer outcomes.

What we're looking for

Option 1: Bachelor's degree in a related field and 4 years of experience in project management, program management, or program operations.
Option 2: 6 years of experience in project management, program management, program operations, or a related area.
5+ years of experience supporting complex technology, operations, product, or business transformation.
Experience defining business requirements and partnering with Product and Engineering to deliver technology capabilities.
Experience owning or optimizing systems, platforms, or capabilities in production.
Ability to use operational data and business outcomes to identify and drive improvements.
Experience with contact center technology, CRM, agent-facing systems, workflow orchestration, or AI-enabled experiences (preferred).
Experience across integrated platforms, vendors, system modernization, or technology rationalization (preferred).

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