Staff Technology Operations

Walmart

Confirmed live today High trust

Quick summary

Work type
On-site
Location
Sunnyvale, CABentonville, AR
Salary
$117,000–$234,000 / yr
Employment
Full-time
Posted
10 days ago
Freshness
Confirmed live today

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $190k
This role $176k
$101k $269k
below market most similar roles pay here above market

This role pays less than 58% of similar roles. Most pay $165,000–$214,500 — the blue band above. At the midpoint, this role pays about $176k versus about $190k for comparable roles.

Based on 240 similar postings.

Employer

About Walmart

Walmart Inc. is the world''s largest retailer by revenue, operating a chain of hypermarkets, discount department stores, and grocery stores, as well as a growing e-commerce presence through Walmart.com. Industry: General Merchandise & Grocery Retail

Walmart currently has 719 open roles on FindRole.

Listed pay typically runs $117,000–$234,000 across 592 roles with salary data.

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View all roles at Walmart

At a glance

TL;DR · Staff Technology Operations

As a Staff Engineer in Technology Operations, you will join the Global Problem Management team to lead end-to-end Correction of Error processes and drive sustainable service reliability. You will facilitate postmortem investigations, ensure the closure of critical corrective actions, and coordinate problem resolution across engineering, operations, and vendor stakeholders. Your daily work involves identifying systemic issues through trend analysis, delivering high-quality reports, and mentoring junior staff. You will utilize enterprise platforms including ServiceNow, Jira, Confluence, and Tableau to manage governance and operational visibility. The role requires expertise in Root Cause Analysis, ITIL, and cloud platforms like Azure and GCP. You will specifically focus on optimizing workflows by identifying opportunities to implement AI applications and intelligent agents to automate problem management tasks and eliminate recurring technical issues.

What you'll do

  • Lead end-to-end Correction of Error (COE) and root cause analysis for incidents to prevent recurrence.
  • Ensure timely closure of critical corrective actions and align processes with global standards.
  • Coordinate problem resolution across internal engineering teams, vendors, and external partners.
  • Deliver high-quality COE reports, Post-Implementation Reviews, and known error documentation.
  • Identify and implement AI solutions to automate and optimize problem management workflows.
  • Conduct trend analysis across teams to surface and address systemic issues.
  • Mentor junior Problem Managers and engineers to foster operational excellence.
  • Communicate problem status and remediation progress to leadership and stakeholders.

What we're looking for

  • 8+ years of experience in IT Operations, focused on Problem Management, Operational Excellence, and Service Reliability.
  • Proven expertise in Root Cause Analysis (RCA), post-incident reviews, and corrective action management.
  • Strong understanding of cloud platforms, IT infrastructure, and distributed systems, including Azure and/or GCP.
  • Hands-on experience with Problem, Incident, and Change Management using ServiceNow or equivalent ITSM tools.
  • Experience with data analysis, reporting, and operational insights using Tableau/AI-powered analytics.
  • Working knowledge of ITIL; certification preferred.
  • Option 1: Bachelor's degree in a related field and 4 years’ experience in project management, program management, program operations, or related area.
  • Option 2: 6 years’ experience in project management, program management, program operations, or related area.

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