Technical Support Specialist

Leidos

Confirmed live yesterday High trust
Remote

Quick summary

Work type
Remote
Location
Remote
Salary
$73,450–$132,775 / yr
Posted
3 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $131k
This role $103k
$63k most similar roles pay here $175k

This role pays less than 80% of similar roles. Most pay $110,671–$152,062 — the shaded band above. At the midpoint, this role pays about $103k versus about $131k for comparable roles.

Based on 240 similar postings.

Employer

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations.

Leidos currently has 259 open roles on FindRole.

Listed pay typically runs $92,300–$166,850 across 239 roles with salary data.

Most-posted roles

View all roles at Leidos

At a glance

TL;DR · Technical Support Specialist

Technical Support Specialist works within the Civil Group to provide critical technical support for security detection and automation systems used in aviation, ports, and borders. The role involves resolving complex issues related to Explosive Trace Detection (ETD), Explosive Detection Systems (EDS), and Checkpoint Security Screening systems. Day-to-day responsibilities include providing second-level technical support via phone and email, mentoring field service teams, performing site audits, and conducting maintenance on integrated hardware and software. The position requires extensive experience with eXaminer 3DX and Reveal CT80 systems, as well as proficiency in computer networking, MS Office Suite, and electrical assembly. This role addresses the technical challenge of improving operational availability and mean time between critical failures for security infrastructure while ensuring compliance with contractual service level agreements for government and commercial customers across the Americas.

What you'll do

  • Resolve basic to complex technical issues on Explosive Trace Detection and Checkpoint Security Screening systems.
  • Provide second-level technical support via telephone and email to internal and external customers.
  • Perform onsite maintenance and technical support for equipment, integrated systems, and software at customer locations.
  • Serve as the primary interface for product support escalations from field service teams across the Americas.
  • Conduct site and system audits for direct and CDR locations within the Americas.
  • Review and approve critical parts for spare part orders from Field Service teams.
  • Provide training to internal and external customers on equipment operation and technical specifications.
  • Document all troubleshooting actions and recommendations in the CRM system in a timely manner.

What we're looking for

  • Must be a U.S. citizen with a valid U.S. Passport and a valid U.S. Driver’s License with Real ID.
  • Must be able to obtain and maintain a TSA eQIP Clearance.
  • Associate degree, technical school graduate, or military training in electronics field or equivalent experience is required.
  • 4+ years of experience in field service environments is required.
  • Must possess computer networking knowledge and excellent customer service skills.
  • Ability to perform physical tasks including climbing ladders and carrying 50+ lbs.
  • Experience with eXaminer 3DX and Reveal CT80 systems (preferred).
  • Knowledge of Trace ETD, X-ray/CT technologies, and electrical assembly (preferred).

More like this

Similar roles

Technical Support Engineer

Booz Allen Hamilton

Fayetteville, NC 30 days ago
Windows Linux Agile Scrum Firewalls ACAS STIGs MACE VRSG Scripting Configuration Management Technical Documentation Simulation Systems Distributed Systems

Technical Support Specialist

Fortinet

Atlanta, GA 78 days ago
FortiAnalyzer FortiManager TCP/IP Routing Protocols L2/L3 Switches Firewalls VPN Gateways SQL Linux YAML Network Security Troubleshooting
4+ yrs exp

Technology Support Specialist

CrowdStrike

Sunnyvale, CA 25 days ago $100,000$155,000
SCCM Jamf AirWatch Active Directory PowerShell Bash Python Windows Linux TCP/IP DNS VMware Hyper-V Exchange Google Apps WSUS Group Policy

Technical Support Engineer

Booz Allen Hamilton

Fort Benning, GA 44 days ago
Linux Windows Agile Scrum Scripting Firewalls ACAS STIGs MACE VRSG Configuration Management Technical Documentation Distributed Systems

Technical Support Engineer

Booz Allen Hamilton

Fayetteville, NC 29 days ago
Linux Windows Agile Scrum Scripting Firewalls ACAS STIGs MACE VRSG Configuration Management Technical Documentation Distributed Systems Simulation Systems