Technology Support Specialist

CrowdStrike

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Sunnyvale, CA
Salary
$100,000–$155,000 / yr
Posted
17 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $132k
This role $128k
$92k most similar roles pay here $166k

This role pays less than 51% of similar roles. Most pay $105,514–$158,510 — the shaded band above. At the midpoint, this role pays about $128k versus about $132k for comparable roles.

Based on 239 similar postings.

Employer

About CrowdStrike

CrowdStrike is a leading American cybersecurity technology firm, specializing in cloud-native endpoint protection, threat intelligence, and incident response.

CrowdStrike currently has 28 open roles on FindRole.

Listed pay typically runs $140,000–$215,000 across 28 roles with salary data.

Most-posted roles

View all roles at CrowdStrike

At a glance

TL;DR · Technology Support Specialist

As a Technology Support Specialist on the Information Technology Service Desk team, you will provide essential support for internal users by managing inbound requests and troubleshooting technical issues. You will maintain operational knowledge of Mac, Windows, and Linux systems while managing endpoints using SCCM, Jamf, and AirWatch to ensure devices are secured, patched, and optimized. Your daily responsibilities include configuring new-hire systems, performing IT onboarding, managing assets, and providing hands-on assistance in server rooms or for A/V equipment. You will utilize Active Directory for account management and apply security best practices to resolve complex problems. The role requires proficiency in English, strong communication skills, and the ability to explain technical concepts to non-technical users. Preferred skills include experience with PowerShell, Bash, or Python scripting, as well as familiarity with networking protocols like TCP/IP and DNS.

What you'll do

  • Manage inbound support requests and provide technical troubleshooting for internal customers.
  • Maintain operational knowledge of Mac, Windows, and Linux OS features and configurations.
  • Manage endpoints using SCCM, Jamf, and AirWatch to monitor, secure, and patch systems.
  • Configure new-hire hardware and perform IT onboarding for new employees.
  • Improve application usability by testing releases and researching solutions for recurring issues.
  • Maintain inventory and assist with the procurement and shipping of IT assets.
  • Provide hands-on support for server rooms, networking equipment, and office A/V systems.
  • Document and implement new policies and procedures for various internal IT systems.

What we're looking for

  • Must be able to lift 50lbs and work onsite in Sunnyvale five days per week.
  • Must have effective written and verbal communication skills in fluent English.
  • Intermediate knowledge of OS concepts, Active Directory account creation, and Security Group management is required.
  • Must possess a tangible understanding of security best practices and real-world applications.
  • Proven experience utilizing AI technologies to enhance decision-making and streamline workflows is required.
  • Experience with scripting or reverse engineering in PowerShell, Bash, or Python (preferred).
  • Experience with systems management including Group Policy, WSUS, and automation services (preferred).
  • Experience with networking concepts like TCP/IP, DNS, and cabling (preferred).

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