below marketmost similar roles pay hereabove market
This role pays more than
74%
of similar roles. Most pay
$118,450–$184,500
— the blue band above.
At the midpoint, this role pays about
$182k
versus about
$151k
for comparable roles.
Based on 240 similar postings.
Employer
About IBM
IBM is a US-based global technology company providing hybrid cloud, AI, consulting, enterprise software, and IT infrastructure products and services.
IBM currently has
265 open roles
on FindRole.
Listed pay typically runs
$180,812–$217,000
across 11 roles with salary data.
The Technical Support Professional manages the internal z/OS Communications Server by guiding functional objectives and supporting a wide scope of components. You will lead, develop, and resolve complex customer issues, including software defects, system configurations, and performance optimizations. Day-to-day tasks involve performing diagnosis of z/OS TCP/IP and VTAM dumps, analyzing logs with packet tracing tools, and performing root cause analysis to identify failing lines of code. You will design and maintain scripts using REXX and Assembler programming languages while documenting findings in Salesforce. Key technologies include MVS, Wireshark, IPCS, SNA, and the TCP/IP model. Additionally, you will serve as a subject matter expert for AI-infused Communications Server features, specifically addressing Network Packet Batching, the AI Control Interface, and Machine Learning on z.
Windows
LAN
Networking
ticketing system S
Server Patching
IP Telecommunications
Audio-Visual Systems
Asset Tracking
Service Level Agreements
Peripherals
Linux
Windows
Agile Scrum
Firewalls
ACAS
STIGs
Scripting
Configuration Management
Distributed Systems
Security+
MACE
VRS
Image Generator
Constructive Force Generator