Technical Support Engineer, Triage & Discovery

Alloy

Hybrid

Quick summary

Work type
Hybrid
Location
Denver, CO
Salary
$75,000–$90,000 / yr
Posted
65 days ago
Nearby
99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $167k
This role $82k
$60k most similar roles pay here $219k

This role pays less than 99% of similar roles. Most pay $136,400–$198,575 — the shaded band above. At the midpoint, this role pays about $82k versus about $167k for comparable roles.

Based on 240 similar postings.

Employer

About Alloy

Alloy is an identity decisioning platform that provides fraud prevention, compliance, and credit underwriting solutions for banks, credit unions, and fintechs to automate identity verification decisions. Industry: Financial Technology & Identity Verification

Alloy currently has 9 open roles on FindRole.

Listed pay typically runs $150,000–$175,000 across 9 roles with salary data.

Most-posted roles

View all roles at Alloy

At a glance

TL;DR · Technical Support Engineer, Triage & Discovery

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As a Technical Support Engineer 2 at Alloy, you will join a collaborative team focused on enhancing customer support experiences by triaging and resolving incoming technical issues. Your day-to-day responsibilities include engaging with customers to clarify their needs, conducting short calls for efficient issue resolution, gathering necessary evidence, and writing detailed internal notes for senior engineers. You’ll also directly resolve straightforward tickets and diagnose issues related to Alloy’s dashboard, APIs, and integrations using tools like Zendesk. Ideal candidates have 1-3 years of technical support experience, strong communication skills, and a solid understanding of APIs and logs. Familiarity with SQL, scripting, or QA processes is beneficial, as is the ability to work in a fast-paced environment while maintaining accuracy and professionalism.

Skills

Zendesk APIs JavaScript SQL QA processes CI/CD Git Python PostgreSQL Kubernetes AWS Docker Terraform Prometheus Grafana

What you'll do

  • Serve as first point of contact for incoming support requests, clarifying customer issues.
  • Conduct short customer calls to quickly diagnose and triage technical problems.
  • Gather critical evidence like logs and screenshots for senior engineer handoffs.
  • Write clear internal notes and structured handoffs for seamless issue resolution.
  • Directly resolve straightforward product questions and standard configuration tasks.

What we're looking for

  • 1-3 years of experience in technical support or customer success roles.
  • Comfortable with APIs, logs, and authentication concepts; basic JavaScript knowledge.
  • Excellent oral, written, and interpersonal communication skills for troubleshooting.
  • Strong judgment to decide when to resolve issues independently vs. escalate.
  • Organized and disciplined in maintaining clear, actionable internal notes and handoffs.
  • Hands-on problem-solving ability and curiosity for continuous learning and improvement.

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