The Technical Support Engineer role at Wise Platform is part of the Integration Success Team, focusing on scaling servicing capabilities for enterprise partners. This senior-level position involves providing rapid and effective responses to API-related issues through various channels like email, phone, or video conferencing, ensuring top-tier support across different time zones. The ideal candidate will develop deep expertise in Wise APIs and SWIFT products while collaborating with global teams to troubleshoot complex technical challenges independently and collaboratively. Key responsibilities include incident management, product feedback, and knowledge sharing. Essential skills include experience in a technical support role for API products, strong communication abilities, and the capability to work on call outside of normal hours. Familiarity with REST APIs, debugging tools, and programming languages like Python or JavaScript is preferred.
Skills
API
REST
SQL
Incident Management
Python
JavaScript
24/7 Support
Troubleshooting
Debugging
Communication
On-Call Support
What you'll do
Provide rapid and effective response to API customer issues across various channels.
Develop deep expertise in Wise Platform APIs and SWIFT products for enterprise partners.
Troubleshoot and solve complex technical issues independently or with internal teams.
Act as first responder during major incidents, ensuring swift resolution and communication.
Contribute to product feedback by capturing knowledge trends and sharing insights with engineering.
What we're looking for
Experience in a technical support engineering role for an API product.
Strong ability to test, troubleshoot REST APIs and understand API documentation.
Expertise in incident management processes and handling multiple high-severity incidents.
Excellent communication skills to articulate complex technical concepts to non-technical audiences.
Willingness and experience working on call outside of normal business hours.
Familiarity with enterprise customer environments and support tooling.
Market check
Salary context
This listing doesn't show a salary. Similar roles on FindRole typically pay
$143,000–$231,000.
Peer median band
$143,000–$231,000
Median floor and ceiling across peers.
Typical midpoint (25–75%)
$158,125–$214,500
Middle half of comparable postings.
Based on 240 comparable postings.*
* 240 is the maximum number of comparable postings sampled.
Employer
About Wise
Wise (formerly TransferWise) is a global technology company specializing in international money transfers and multi-currency accounts, offering transparent low-cost foreign exchange for individuals and businesses. Industry: Financial Technology & International Payments