Technical Support Engineer

Booz Allen Hamilton

Actively hiring
Locations Fayetteville, North Carolina, US Posted 44 days ago $69,400–$158,000 / year
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At a glance

AI generated

TL;DR

As a Technical Support Engineer on the client’s engineering team, you will support elite military units by maintaining and executing networked simulators for operational training. Your daily tasks include performing operational checks, preventative maintenance, and troubleshooting complex systems in live, virtual, and constructive environments. You’ll collaborate with DoD personnel to facilitate large-scale training exercises, develop configuration management processes, and ensure compliance with current requirements. This role requires experience with Microsoft Windows and Linux operating systems, networked distributed systems, and Agile Scrum methodologies. Ideal candidates possess additional skills such as scripting languages, WinTAK/ATAK support, and knowledge of IG and CGF programs like MACE and VRSG.

Skills

Microsoft Windows Linux Agile Scrum CI/CD Docker Kubernetes AWS Azure Grafana Prometheus Python Bash CICD STIGs MACE VRSG WinTAK ATAK ACAS MPU5 firewalls

What you'll do

  • Maintain and execute a network of simulators for military training exercises.
  • Perform Tier 1-3 troubleshooting during operations for local and outstation systems.
  • Develop configuration management processes to ensure system compliance with current requirements.
  • Install, build, and manage new simulators and networks for training environments.
  • Identify and track deficiencies in the system to improve functionality continuously.

What we're looking for

  • Experience working on complex networked distributed systems.
  • Proficiency with Microsoft Windows and Linux operating systems.
  • Ability to troubleshoot basic network and operating system issues.
  • TS/SCI clearance required.
  • Bachelor’s degree or 5+ years of Tier 1 technical support experience.
  • Security+ Certification.
  • Effective communication skills for Agile Scrum team operations.

Market check

Salary context

This $69,400–$158,000 range sits above 12% of similar postings on FindRole.

Peer median band

$129,650–$225,500

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$142,400–$214,500

Middle half of comparable postings.

Based on 240 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Booz Allen Hamilton

Booz Allen Hamilton is a management and technology consulting firm that provides analytics, digital, engineering, and cybersecurity solutions primarily to U.S. government agencies and commercial clients. Industry: Management & Technology Consulting

Booz Allen Hamilton currently has 629 open roles on FindRole.

Listed pay typically runs $86,800–$198,000 across 616 roles with salary data.

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View all roles at Booz Allen Hamilton

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