Technical Support Engineer

What you'll do

• Design and ship scalable AI and software systems to resolve complex customer technical problems at scale.
• Build an extensible agent platform integrating AI diagnostic skills with enterprise data services across various tools.
• Develop production engineering rails including CI-enforced quality gates, telemetry, and supply-chain security for safe AI deployment.
• Create language-model pipelines for training, fine-tuning, and automated evaluation of models that reason over support cases.
• Build quality-evaluation systems using LLM-as-judge methodologies to score case handling and identify compliance signals.
• Develop intelligent case-routing services using classification and ranking models to direct cases to the correct teams.
• Build privacy-preserving data tooling and redaction pipelines to protect PII and secrets across all data flows.

What we're looking for

• Bachelor's Degree in Computer Science, Information Technology (IT), or related field.
• 3+ years of technical support, technical consulting, or information technology experience (or equivalent).
• Ability to pass the Microsoft Cloud background check.
• 3+ years of experience developing and shipping production software services using TypeScript/Node.js, Python, or C#/.NET (preferred).
• Experience building AI-powered applications including LLMs, AI agents, prompt engineering, MCP, or machine learning models (preferred).
• Experience designing cloud and data solutions using Azure, Kusto, and retrieval technologies like vector search (preferred).
• Experience evaluating and improving AI systems through RLHF, LLM-as-a-judge, or benchmark development (preferred).
• Experience implementing software quality, security, and DevOps practices including CI/CD and automated testing (preferred).