Technical Support Engineer III, Symitar Client Services Engineering

Jack Henry & Associates

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Allen, TXCedar Falls, IALouisville, KYBirmingham, ALCharlotte, NCSpringfield, MOMonett, MOLenexa, KS
Salary
$66,500–$80,000 / yr
Posted
10 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $165k
This role $73k
$50k most similar roles pay here $217k

This role pays less than 99% of similar roles. Most pay $131,832–$198,000 — the shaded band above. At the midpoint, this role pays about $73k versus about $165k for comparable roles.

Based on 240 similar postings.

Employer

About Jack Henry & Associates

Jack Henry & Associates is a US-based financial technology company providing core processing, payment, and digital banking software and services to banks and credit unions.

Jack Henry & Associates currently has 21 open roles on FindRole.

Listed pay typically runs $81,700–$123,450 across 8 roles with salary data.

Most-posted roles

View all roles at Jack Henry & Associates

At a glance

TL;DR · Technical Support Engineer III, Symitar Client Services Engineering

Technical Support Engineer III- Symitar Client Services Engineering (HTML/JavaScript) joins the Symitar Client Services Engineering team to provide technical support and programming for credit union clients. The role involves troubleshooting, maintaining, and updating both template-based and custom code while performing installations, customizations, and upgrades through Customer Work Requests. You will collaborate with internal teams to resolve issues, report software bugs to engineering, and prepare test environments. Key responsibilities include managing complex technical products and providing training to team members. Required skills include at least two years of programming experience with HTML and JavaScript, along with expertise in web services, APIs, and network connectivity. Preferred qualifications include experience with Symitar PowerOn, PL/I, Google Cloud Platform, Chromium-based development, and service-oriented architecture. The role addresses technical challenges within the banking and credit union sector using the Symitar Integrated Solutions framework.

What you'll do

  • Troubleshoot and program both template-based and custom credit union code.
  • Provide technical support to customers by analyzing reported issues and determining resolution paths.
  • Maintain and update existing code while writing new code for enhancements and fixes.
  • Report design concerns, reliability issues, and software bugs to the engineering team.
  • Create defect records with supporting files and prepare test environments for development teams.
  • Complete Customer Work Requests including installations, customizations, upgrades, and training.
  • Train current team members and new associates as needed.

What we're looking for

  • Candidates must have at least 2 years of hands-on programming experience.
  • Experience building and supporting solutions with HTML and JavaScript is required.
  • Experience providing client-facing technical support for web technologies, including web services, APIs, and network connectivity is required.
  • Strong written and verbal communication skills are required to engage effectively with clients and stakeholders.
  • Excellent analytical, troubleshooting, and problem-solving skills are required.
  • A Bachelor’s degree in Computer Science, Information Technology, Business, or a related discipline is preferred.
  • Experience with Symitar PowerOn, PowerFrame Docs, PL/I, or the Symitar Integrated Solutions framework is preferred.
  • Experience with Google Cloud Platform (GCP), Chromium-based development, and service-oriented architecture is preferred.

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