Technical Support Engineer III, Symitar Client Services Engineering

Jack Henry & Associates

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Allen, TXCedar Falls, IALouisville, KYBirmingham, ALCharlotte, NCSpringfield, MOMonett, MOLenexa, KS
Salary
$66,500–$80,000 / yr
Posted
43 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $165k
This role $73k
$50k most similar roles pay here $218k

This role pays less than 99% of similar roles. Most pay $132,814–$198,000 — the shaded band above. At the midpoint, this role pays about $73k versus about $165k for comparable roles.

Based on 240 similar postings.

Employer

About Jack Henry & Associates

Jack Henry & Associates is a US-based financial technology company providing core processing, payment, and digital banking software and services to banks and credit unions.

Jack Henry & Associates currently has 21 open roles on FindRole.

Listed pay typically runs $81,700–$123,450 across 8 roles with salary data.

Most-posted roles

View all roles at Jack Henry & Associates

At a glance

TL;DR · Technical Support Engineer III, Symitar Client Services Engineering

Technical Support Engineer III- Symitar Client Services Engineering joins the Symitar Client Services Engineering team to provide technical support and programming for credit union clients. This role involves troubleshooting, maintaining, and updating both template-based and custom code while performing installations, customizations, upgrades, and training. The engineer will collaborate with internal teams to resolve issues, report bugs to engineering, and manage Customer Work Requests. Key responsibilities include analyzing reported problems and providing support for systems-level software used by technical audiences. Required skills include at least two years of programming experience with HTML and JavaScript, along with expertise in web services, APIs, and network connectivity. Preferred qualifications include experience with PL/I, Symitar PowerOn, Google Cloud Platform, Chromium-based development, and service-oriented architecture within the context of banking and credit union operations.

What you'll do

  • Troubleshoot and program both template-based and custom credit union code to resolve client issues.
  • Provide technical support by analyzing reported problems and determining the best path to resolution.
  • Work directly with customers on highly technical products and systems-level software.
  • Report design concerns, reliability issues, and software bugs to engineering teams for fix development.
  • Create defect records with supporting files and prepare test environments for the development team.
  • Complete Customer Work Requests involving installations, customizations, upgrades, and training.
  • Maintain and update existing code while writing new code for system enhancements.
  • Train current team members and new associates as needed.

What we're looking for

  • At least 2 years of hands-on programming experience.
  • Experience building and supporting solutions with HTML and JavaScript.
  • Experience providing client-facing technical support for web technologies, including HTML, JavaScript, web services, APIs, and network connectivity.
  • Strong written and verbal communication skills to engage effectively with clients and stakeholders.
  • Excellent analytical, troubleshooting, and problem-solving skills.
  • Bachelor’s degree in Computer Science, Information Technology, Business, or a related discipline (preferred).
  • Experience creating solutions with Symitar PowerOn, PowerFrame Docs, and/or PL/I (preferred).
  • Ability to interpret and work across multiple programming languages (preferred).

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