Technical Support Engineer
Plaid
Quick summary
Market check
How this pay compares to similar roles
This role pays less than 97% of similar roles. Most pay $122,440–$195,000 — the shaded band above. At the midpoint, this role pays about $90k versus about $159k for comparable roles.
Based on 240 similar postings.
Employer
CrowdStrike is a leading American cybersecurity technology firm, specializing in cloud-native endpoint protection, threat intelligence, and incident response.
CrowdStrike currently has 28 open roles on FindRole.
Listed pay typically runs $140,000–$215,000 across 28 roles with salary data.
Most-posted roles
At a glance
Technical Support Engineer - GovCloud (Remote) joins the support team to provide technical and non-technical guidance for customers integrating, deploying, and maintaining the CrowdStrike service. This role involves taking ownership of customer issues through initial troubleshooting, root cause identification, resolution, and escalation while creating documentation for the internal knowledge base. The successful candidate will navigate a highly technical environment involving Windows and Unix systems, network troubleshooting, and REST API fluency. Required skills include experience with Docker, Kubernetes, Splunk, Terraform, Ansible, Helm, and cloud platforms like AWS, GCP, and Azure. Additionally, the role requires familiarity with CJIS and FedRAMP compliance frameworks and utilizing AI technologies to streamline workflows. The position addresses complex technical challenges within a government-focused cloud environment, ensuring reliable service delivery for critical security infrastructure.
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