Technical Support Engineer

CrowdStrike

Confirmed live yesterday High trust
Remote

Quick summary

Work type
Remote
Location
Remote
Salary
$70,000–$110,000 / yr
Posted
17 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $159k
This role $90k
$55k most similar roles pay here $210k

This role pays less than 97% of similar roles. Most pay $122,440–$195,000 — the shaded band above. At the midpoint, this role pays about $90k versus about $159k for comparable roles.

Based on 240 similar postings.

Employer

About CrowdStrike

CrowdStrike is a leading American cybersecurity technology firm, specializing in cloud-native endpoint protection, threat intelligence, and incident response.

CrowdStrike currently has 28 open roles on FindRole.

Listed pay typically runs $140,000–$215,000 across 28 roles with salary data.

Most-posted roles

View all roles at CrowdStrike

At a glance

TL;DR · Technical Support Engineer

Technical Support Engineer - GovCloud (Remote) joins the support team to provide technical and non-technical guidance for customers integrating, deploying, and maintaining the CrowdStrike service. This role involves taking ownership of customer issues through initial troubleshooting, root cause identification, resolution, and escalation while creating documentation for the internal knowledge base. The successful candidate will navigate a highly technical environment involving Windows and Unix systems, network troubleshooting, and REST API fluency. Required skills include experience with Docker, Kubernetes, Splunk, Terraform, Ansible, Helm, and cloud platforms like AWS, GCP, and Azure. Additionally, the role requires familiarity with CJIS and FedRAMP compliance frameworks and utilizing AI technologies to streamline workflows. The position addresses complex technical challenges within a government-focused cloud environment, ensuring reliable service delivery for critical security infrastructure.

What you'll do

  • Provide technical and non-technical guidance to help GovCloud customers integrate, deploy, and maintain services.
  • Own customer issues by performing initial troubleshooting, identifying root causes, and resolving or escalating problems.
  • Act as a primary point of contact for internal and external customer escalations.
  • Collect information and document product bugs with senior engineers and the engineering team.
  • Create technical documentation and troubleshooting guides for the internal support knowledge base.
  • Propose process improvements and creative solutions to enhance the customer experience.
  • Utilize AI technologies to streamline workflows, improve efficiency, and drive business outcomes.

What we're looking for

  • 3+ years of experience in customer support, technical support, system administration, or a related customer-facing role.
  • Knowledge of Windows environments, including service and workstation troubleshooting for low-level operating systems and network issues.
  • Experience troubleshooting Docker, Kubernetes, and both Windows and Unix (Linux/Mac) systems.
  • Proficiency with Splunk, Terraform, Ansible, Helm, AWS, GCP, and Azure.
  • Fluency with REST API and familiarity with CJIS and FedRAMP compliance frameworks.
  • Proven experience utilizing AI technologies to enhance decision-making and streamline workflows.
  • Familiarity with MITRE ATT&CK Framework, cybersecurity best practices, and kernel-level security solutions (preferred).
  • Experience with Salesforce, Jira, Confluence, Slack, or relevant industry certifications (preferred).

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