Technical Support Engineer 2, AI Networking

Dell Technologies

Confirmed live today High trust

Quick summary

Work type
On-site
Location
Round Rock, TXOklahoma City, OK
Salary
$74,205–$96,030 / yr
Posted
24 days ago
Freshness
Confirmed live today
Nearby
99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $164k
This role $85k
$59k $213k
below market most similar roles pay here above market

This role pays less than 98% of similar roles. Most pay $129,575–$198,087 — the blue band above. At the midpoint, this role pays about $85k versus about $164k for comparable roles.

Based on 240 similar postings.

Employer

About Dell Technologies

Dell Technologies is a US-based technology company that designs and sells PCs, servers, storage and networking hardware, along with related software and IT services. Its product lines include the XPS, Latitude and Alienware PCs and the PowerEdge server and PowerStore storage families.

Dell Technologies currently has 102 open roles on FindRole.

Listed pay typically runs $174,000–$236,250 across 88 roles with salary data.

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View all roles at Dell Technologies

At a glance

TL;DR · Technical Support Engineer 2, AI Networking

Role Posting Log in to save

JOB TITLE: Technical Support Engineer 2 - AI Networking The Technical Support Engineer 2 joins the Solutions Support team to support Dell and Nvidia AI Networking. This role involves owning enterprise customer-reported issues across Cloud, Datacenter, and Edge Networking Infrastructure, including traditional and Open Networking environments. You will troubleshoot complex infrastructure problems, coordinate with internal engineering and backline teams, and report bugs to improve hardware and software quality. The position requires integrating and troubleshooting servers, storage, and networking technologies. Key technical requirements include extensive knowledge of Networking AI Solutions, Cloud Computing, SD-WAN, and Linux fundamentals. You must possess expertise in Layer-2 Fundamentals, Spanning Tree, Port Channels, AAA, Layer-3 Concepts, Routing Protocols, and emerging technologies like BGP, VxLAN, and EVPN to resolve issues in highly complex enterprise customer environments.

Skills

AI Networking Linux BGP VxLAN EVPN SD-WAN Layer-2 Layer-3 Routing Protocols Spanning Tree Port Channels AAA Cloud Computing Edge Networking Open Networking Servers Storage AWS Microsoft Azure

What you'll do

  • Own and resolve enterprise customer-reported issues from various intake models until full resolution.
  • Troubleshoot AI Networking solutions across Cloud, Datacenter, and Edge infrastructure.
  • Document all relevant technical information throughout the issue life cycle.
  • Coordinate with internal stakeholders like Engineering and Backline teams to resolve complex problems.
  • Report hardware and software bugs to the Product Quality Team to improve product quality.
  • Provide remote diagnostic technical support for installation, operation, and configuration of products.
  • Communicate progress updates to customers in a timely and professional manner.

What we're looking for

  • 3-5 years of experience integrating and troubleshooting Servers, Storage, and Networking in a datacenter environment.
  • Extensive knowledge of Networking AI Solutions for Datacenter and Edge, Cloud Computing, Open Networking, SD-WAN, and Linux fundamentals.
  • Expertise in Layer-2 Fundamentals, Spanning Tree, Port Channels, AAA, Layer-3 Concepts, Routing Protocols, BGP, VxLAN, and EVPN.
  • Excellent communication skills with strong analytical and troubleshooting abilities to judge priorities in challenging situations.
  • Experience working in highly technical and complex enterprise customer environments.
  • CCNP/CCIE, CCDP/CCDE, JNCP/JNCIE, or Dell Proven professional certifications (preferred).
  • RHCE, RHA, BCNP/BCFP, CWNP/ACMP/ACMX/ACDX/CWNE, VCP/VCAP, MCSE/MSM, or AWS/Microsoft Azure certifications (preferred).

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