The Technical Director- Application Architect, CSS Global SaaS & Apps Delivery (Financials Focus) joins an elite team to lead a group of experts in resolving complex customer issues. The primary responsibility involves implementing, supporting, and managing customer escalations specifically within Oracle Fusion SaaS products. The successful candidate will oversee the technical delivery of solutions while improving overall customer satisfaction through functional expertise in at least one area of Oracle Fusion. This role requires a deep understanding of the technical problems associated with SaaS application delivery and the ability to manage high-level escalations. The position demands at least 15 years of industry experience and a proven background in managing Oracle Fusion SaaS products to ensure seamless functionality and technical stability for customers within the financial software domain.