Technical Customer Support

What you'll do

• Configure and support complex hardware and software systems in public safety environments.
• Resolve critical customer issues received via phone, email, and web portals.
• Troubleshoot and analyze system-level software, networking, and third-party components.
• Identify root causes of application failures and implement corrective measures to prevent recurrence.
• Maintain continuous operational availability for local and remote customer implementations.
• Share domain knowledge regarding application behavior and database performance with internal engineering teams.
• Participate in a rotational off-hours on-call schedule to support emergency system restoration.

What we're looking for

• Bachelor's degree or equivalent practical experience.
• High school diploma or equivalent.
• Ability to pass a stringent fingerprint background check for CJIS security compliance.
• Legal authorization to work in the U.S. indefinitely.
• Experience configuring and maintaining MS SQL Server and MS Windows Server environments.
• Proficiency in troubleshooting network infrastructure, including routing, firewalls, and security rules.
• Ability to perform performance analysis using MS Ops Manager and desktop operating systems.
• Advanced expertise in PremierOne Application Suite or similar high-availability platforms (preferred); F5 Load Balancers and Fortigate firewalls experience (preferred).