Technical Support Technician

Motorola Solutions

Confirmed live today High trust
Remote

Quick summary

Work type
Remote
Location
OHUTNMAZ
Salary
$85,000–$100,000 / yr
Employment
Full-time
Posted
1 day ago
Freshness
Confirmed live today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $140k
This role $92k
$75k most similar roles pay here $181k

This role pays less than 87% of similar roles. Most pay $109,400–$170,362 — the shaded band above. At the midpoint, this role pays about $92k versus about $140k for comparable roles.

Based on 240 similar postings.

Employer

About Motorola Solutions

Motorola Solutions, Inc. (NYSE: MSI) is a leading American technology company providing mission-critical communications, video security, and analytics for public safety and enterprise customers.

Motorola Solutions currently has 154 open roles on FindRole.

Listed pay typically runs $103,150–$133,000 across 120 roles with salary data.

Most-posted roles

View all roles at Motorola Solutions

At a glance

TL;DR · Technical Support Technician

Technical Support Technician (Hybrid) joins the PremierOne Support team within the CMSO Software Enterprise Technical Support group to support critical public safety infrastructure. This role involves configuring and supporting complex hardware and software implementations, including Computer Aided Dispatch, Records Management Systems, Jail Management Systems, and Mobile Data Computing. The technician will troubleshoot system-level software, networking components, and third-party systems while identifying root causes for application failures to ensure continuous operational availability. Key responsibilities include resolving high-priority issues via phone and web portals and collaborating with engineering teams on database performance. Required skills include MS SQL Server and MS Windows Server administration, MS Ops Manager performance analysis, and network troubleshooting involving routing, firewalls, and security rules. The role addresses the critical need for reliable technology in public safety environments to support emergency response and data management.

What you'll do

  • Configure and support complex hardware and software systems in public safety environments.
  • Resolve critical customer issues received via phone, email, and web portals.
  • Troubleshoot and analyze system-level software, networking, and third-party components.
  • Identify root causes of application failures and implement corrective measures to prevent recurrence.
  • Maintain continuous operational availability for local and remote customer implementations.
  • Share domain knowledge regarding application behavior and database performance with internal engineering teams.
  • Participate in a rotational off-hours on-call schedule to support emergency system restoration.

What we're looking for

  • Bachelor's degree or 3+ years of relevant experience.
  • Ability to pass a stringent fingerprint background check for CJIS security compliance.
  • Legal authorization to work in the U.S. indefinitely.
  • Proficiency in MS SQL Server and MS Windows Server administration.
  • Experience troubleshooting network infrastructure including routing, firewalls, and security rules.
  • Ability to perform performance analysis using MS Ops Manager and desktop operating systems.
  • Advanced expertise in PremierOne Application Suite or similar high-availability public safety platforms (preferred).
  • Hands-on experience with F5 Load Balancers, Fortigate firewalls, and advanced SQL query optimization (preferred).

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