Team Lead, Market Operations

Carvana

Confirmed live 2 days ago High trust

Quick summary

Work type
On-site
Location
Scranton, PA
Posted
4 days ago
Freshness
Confirmed live 2 days ago

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Salary context

How this pay compares to similar roles

Similar $177k
$132k most similar roles pay here $218k

This listing doesn't post a salary. Most similar roles pay $144,597–$209,375.

Based on 240 similar postings.

Employer

About Carvana

Carvana is an e-commerce platform for buying and selling used cars, offering customers a fully online purchasing experience with home delivery, financing, and vehicle trade-ins through its network of automated car vending machines and inspection centers.

Carvana currently has 63 open roles on FindRole.

Listed pay typically runs $65,000–$75,000 across 14 roles with salary data.

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At a glance

TL;DR · Team Lead, Market Operations

Team Lead, Market Operations joins the Market Operations department to manage local hub operations including market launch, logistics, consumer branding, and team engagement. This role involves overseeing daily operations, identifying business trends, and proactively solving roadblocks while managing the employee and customer experience. You will be responsible for hiring, onboarding, training, and developing a team of Customer Advocates through performance check-ins and goal setting. Day-to-day tasks include generating reports for management, ensuring high production in a fast-paced environment, and performing hands-on tasks like washing cars or delivering vehicles to customers. The ideal candidate possesses experience in customer-facing environments, strategic planning, and process improvement. Preferred technical skills include proficiency with Salesforce and Tableau, alongside an analytical mindset and logistics expertise to ensure the market operates smoothly as a cohesive unit.

What you'll do

  • Manage daily hub operations including market launch, logistics, and local business growth.
  • Recruit, onboard, train, and mentor a team of Customer Advocates to ensure their success.
  • Conduct performance check-ins and provide feedback to develop employee skills and goals.
  • Generate and present regular operational reports to upper management.
  • Perform hands-on tasks including washing cars and delivering vehicles to customers as needed.
  • Resolve complex and sensitive customer-facing issues to maintain a high level of satisfaction.
  • Identify and implement process improvements to enhance the experience for both customers and staff.

What we're looking for

  • Must have 5+ years of work experience in a customer-facing team environment.
  • Must have 3+ years of management experience.
  • Proven history of developing and coaching employees.
  • Experience with strategic planning, process improvement, and guiding teams to exceed goals.
  • Excellent interpersonal and leadership skills.
  • Ability to solve problems of varying complexity while maintaining focus on the customer experience.
  • Willingness to work on weekends.
  • Bachelor's Degree (preferred); experience with Salesforce or Tableau; analytical mind; experience handling logistics (preferred).

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