Team Lead, Market Operations

Carvana

Confirmed live 2 days ago Low trust
Remote

Quick summary

Work type
Remote
Location
Remote
Salary
$70,000–$77,000 / yr
Posted
87 days ago
Freshness
Confirmed live 2 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $187k
This role $74k
$52k most similar roles pay here $239k

This role pays less than 99% of similar roles. Most pay $154,050–$220,900 — the shaded band above. At the midpoint, this role pays about $74k versus about $187k for comparable roles.

Based on 239 similar postings.

Employer

About Carvana

Carvana is an e-commerce platform for buying and selling used cars, offering customers a fully online purchasing experience with home delivery, financing, and vehicle trade-ins through its network of automated car vending machines and inspection centers.

Carvana currently has 51 open roles on FindRole.

Listed pay typically runs $65,000–$76,500 across 10 roles with salary data.

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View all roles at Carvana

At a glance

TL;DR · Team Lead, Market Operations

Team Lead, Market Operations joins the Market Operation department to manage local hub operations including market launch, logistics, consumer branding, and team engagement. This role involves overseeing daily operations, identifying business trends to proactively solve roadblocks, and managing the employee and customer experience. Responsibilities include interviewing, onboarding, and training Customer Advocates while providing performance feedback and development opportunities. The successful candidate will also generate reports for management, manage complex customer issues, and perform hands-on tasks like washing cars or delivering vehicles. Required skills include at least five years of customer-facing experience, three years of management experience, strategic planning, and process improvement. Preferred qualifications include a Bachelor’s degree, analytical skills, logistics experience, and proficiency with Salesforce or Tableau to support the automotive retail and delivery business model.

What you'll do

  • Manage daily hub operations including market launch, logistics, and local business success.
  • Recruit, onboard, train, and provide resources for a team of Customer Advocates.
  • Conduct performance check-ins and set development goals to improve team skills.
  • Generate and present regular operational reports to upper management.
  • Perform hands-on tasks such as washing cars or delivering vehicles to customers.
  • Resolve complex and sensitive customer-facing issues effectively.
  • Identify and implement process improvements for the customer and employee experience.
  • Proactively identify business trends and create solutions to potential operational roadblocks.

What we're looking for

  • Must have 5+ years of work experience in a customer-facing team environment.
  • Must have 3+ years of management experience.
  • Proven history of developing, coaching, and training employees.
  • Experience with strategic planning, process improvement, and guiding teams to exceed goals.
  • Ability to diagnose and solve problems of varying complexity while maintaining focus on the customer experience.
  • Willingness to work on weekends and perform physical tasks including lifting up to 50lbs in various weather conditions.
  • Must be able to read, write, speak, and understand English.
  • A Bachelor's degree is preferred.

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