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$132,000–$197,918.
Based on 240 similar postings.
Employer
About PNC
PNC is one of the largest diversified financial services institutions in the U.S., based in Pittsburgh, PA, it provides retail banking, corporate banking, and asset management.
PNC currently has
115 open roles
on FindRole.
Listed pay typically runs
$91,000–$187,200
across 29 roles with salary data.
Systems Reliability Support Specialist Sr. joins the Site Reliability Center team to monitor, maintain, and support systems and software to ensure stability and compliance with technology standards. The role involves performing maintenance tasks like installing patches and upgrades, conducting root cause analysis for incident resolution, and monitoring system performance against baseline metrics. This position also includes leading application governance, including continuity testing and responding to audit inquiries. Key technical requirements include experience with Hogan mainframe-based systems and a preference for Umbrella experience. Core competencies involve IT incident management, software reliability management, and the system development life cycle. The role focuses on ensuring continuous availability within a production environment while managing risk and maintaining infrastructure integrity. Candidates should possess skills in application maintenance, troubleshooting, and technical problem solving to support complex enterprise technology environments effectively.
Monitor, maintain, and support systems and software to ensure stability and compliance with technology standards.
Perform maintenance tasks including installing patches and upgrades while ensuring continuous production availability.
Detect, resolve, and escalate system incidents promptly.
Conduct root cause analysis and implement corrections to prevent recurring issues.
Monitor system performance and capacity against baseline metrics and report trends for stabilization.
Lead application governance activities such as attestations, continuity testing, and responding to audit inquiries.
Develop in-depth knowledge of supported systems and transfer that knowledge to junior staff members.
What we're looking for
Hogan mainframe-based systems experience is required.
A bachelor's degree or a comparable combination of education, job-specific certifications, and experience is required.
3+ years of relevant or direct industry experience are required.
Experience with Umbrella is preferred.
Preferred skills include Application Development, Business Management, Customer Solutions, Design, Mainframe Applications, Process Improvements, Release Management, Software Solutions, and User Experience (UX) Design.
Site Reliability Engineering
ITSM
Incident Management
Root Cause Analysis
API
Application Maintenance
Release Management
System Development Life Cycle
Technical Troubleshooting
Business Continuity
Data Security
Software Reliability Management
Microsoft Windows Server
VMware
Microsoft Hyper-V
PowerShell
Active Directory
SharePoint 2010
MECM
Service Now
ITIL
Systems Architecture
Systems Engineering
Scripting
Automation
Technical Documentation