System Reliability and Support Specialist Senior

What you'll do

• Monitor, maintain, and support systems and software to ensure stability and compliance with technology standards.
• Perform maintenance tasks including the installation of patches and upgrades to ensure continuous production availability.
• Detect, resolve, and escalate incidents while conducting root cause analysis to prevent future occurrences.
• Monitor system availability, performance, and capacity against baseline metrics and report trends to support stabilization.
• Develop in-depth knowledge of supported systems and applications to train and transfer knowledge to junior staff.
• Lead application governance including required attestations, continuity testing, impact analysis, and responding to audit inquiries.
• Manage risks associated with business objectives to ensure adherence to the Enterprise Risk Management Framework.

What we're looking for

• Bachelor's degree or a comparable combination of education, job-specific certifications, and experience.
• 3+ years of relevant or direct industry experience.
• Experience monitoring, maintaining, and supporting systems and software to ensure stability and compliance.
• Experience with incident detection, resolution, escalation, and root cause analysis.
• Ability to monitor system availability, performance, and capacity against baseline metrics.
• Experience leading application governance, including attestations, continuity testing, and audit responses.
• Competencies in IT Service Management (ITSM), IT Incident Management, and Software Reliability Management.
• Preferred skills include Application Development, Business Management, Design, and Release Management (preferred).