System Reliability & Support Lead

PNC

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Lakewood, COStrongsville, OHPhoenix, AZPittsburgh, PABirmingham, AL
Salary
$75,000–$137,500 / yr
Posted
15 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $168k
This role $106k
$59k most similar roles pay here $223k

This role pays less than 88% of similar roles. Most pay $130,025–$206,900 — the shaded band above. At the midpoint, this role pays about $106k versus about $168k for comparable roles.

Based on 238 similar postings.

Employer

About PNC

PNC is one of the largest diversified financial services institutions in the U.S., based in Pittsburgh, PA, it provides retail banking, corporate banking, and asset management.

PNC currently has 118 open roles on FindRole.

Listed pay typically runs $86,250–$172,500 across 62 roles with salary data.

Most-posted roles

View all roles at PNC

At a glance

TL;DR · System Reliability & Support Lead

System Reliability & Support Lead 24/7 - Mon-Fri - 11AM-8PM or 330-1130EST serves within the technology organization to ensure the stability, performance, and modernization of critical production systems. The role involves monitoring applications, managing incident resolution from detection through closure, and performing maintenance tasks like patching and upgrades. You will design and implement automated monitoring processes and lead disaster recovery planning to ensure business continuity across various platforms. Key responsibilities include providing technical leadership and mentorship while coordinating with delivery teams to maintain operational readiness. The role requires proficiency in OpenShift, Oracle, Java, MongoDB, SQL, Dynatrace, and Ansible. Candidates must possess skills in IT incident management, software reliability management, and system development life cycle processes. This position addresses the challenge of maintaining high availability and compliance within a complex production environment while managing risk and ensuring infrastructure stability.

What you'll do

  • Monitor and support critical production applications using OpenShift, Oracle, Java, MongoDB, and SQL.
  • Serve as the primary owner for production incidents by managing resolution from detection through closure via Dynatrace and ServiceNow.
  • Design and implement automated monitoring and operational processes using Ansible and other enterprise automation tools.
  • Lead disaster recovery planning, testing, and execution to ensure application resiliency and business continuity.
  • Partner with stakeholders to onboard new applications and maintain operational readiness in a complex environment.
  • Participate in a rotating 24x7 on-call schedule for production releases, maintenance, and critical issue resolution.
  • Provide technical leadership and mentorship to team members regarding monitoring, troubleshooting, and automation best practices.
  • Manage application governance including compliance testing, impact analysis, and responding to audit or regulatory inquiries.

What we're looking for

  • Candidates must possess a bachelor's degree or an equivalent combination of education, certifications, and experience.
  • Applicants must have at least 3 years of relevant or direct industry experience.
  • Experience monitoring and supporting production applications using OpenShift, Oracle, Java, MongoDB, and SQL is required.
  • Proficiency in incident management tools such as Dynatrace and ServiceNow is required.
  • Ability to design and implement automated monitoring and operational processes using Ansible and other enterprise automation tools.
  • Experience leading disaster recovery planning, testing, and execution for business continuity is required.
  • Candidates must be able to participate in a rotating 24x7 on-call schedule including weekends and after-hours coverage.
  • Must be authorized to work in the United States without sponsorship or STEM OPT.

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