System Reliability & Support Lead

What you'll do

• Monitor and support production applications using OpenShift, Oracle, Java, MongoDB, and SQL to ensure stability.
• Serve as the primary owner for production incidents using Dynatrace and ServiceNow from detection to closure.
• Design and implement automated monitoring and operational processes using Ansible and other enterprise tools.
• Lead disaster recovery planning, testing, and execution to ensure business continuity across supported platforms.
• Onboard new applications and maintain operational readiness in coordination with development and infrastructure stakeholders.
• Participate in a rotating 24x7 on-call schedule for production releases, maintenance, and critical issue resolution.
• Provide technical leadership and mentorship to team members on troubleshooting, automation, and best practices.
• Lead application governance, including required attestations, continuity testing, and responding to audit or regulatory inquiries.

What we're looking for

• Bachelor's degree or a comparable combination of education, job-specific certifications, and experience.
• 3+ years of relevant or direct industry experience.
• Monitor and support production applications using OpenShift, Oracle, Java, MongoDB, and SQL.
• Manage production incidents using tools such as Dynatrace and ServiceNow.
• Design and implement automated monitoring and operational processes using Ansible.
• Lead disaster recovery planning, testing, and execution activities.
• Provide technical leadership and mentorship to support team members.
• Application Development, Business Management, Dynatrace APM, and OpenShift Virtualization (preferred).