This role pays less than
88%
of similar roles. Most pay
$110,000–$166,462
— the shaded band above.
At the midpoint, this role pays about
$98k
versus about
$138k
for comparable roles.
Based on 240 similar postings.
Employer
About Invenergy
Invenergy is a leading independent power generation and storage company developing, owning, and operating renewable energy projects including wind, solar, natural gas, and energy storage facilities. Industry: Renewable Energy
Invenergy currently has
14 open roles
on FindRole.
Listed pay typically runs
$125,000–$155,000
across 14 roles with salary data.
System Administrator, SNOC/Service Desk
The System Administrator, SNOC/Service Desk joins the team to provide day shift operational support for both IT and OT systems within a Microsoft Windows-based environment. This role serves as the final point of escalation for Service Desk incidents during normal business hours, where the individual will own complex incident resolution across corporate, remote site, and control center environments. Daily responsibilities include monitoring system health, performing triage, managing tickets, participating in change management, and contributing to root cause analysis. The successful candidate will utilize skills in Microsoft 365, Windows Server, and workstation operating systems to maintain reliable services. The role specifically addresses the technical challenge of maintaining critical infrastructure and control center operations while providing cross-functional coordination and mentoring for Service Desk technicians to ensure high availability and operational efficiency across distributed sites.
Serve as the final point of escalation for Service Desk incidents during normal business hours.
Resolve complex IT and OT issues across control center, corporate, and remote site environments.
Monitor and manage assigned tickets to ensure timely resolution and accurate documentation.
Perform daily monitoring and operational health checks for critical IT and OT systems.
Respond to system alerts, outages, and high-priority incidents through triage and technical investigation.
Participate in IT change management processes and system improvement initiatives.
Identify support trends to recommend long-term solutions for reliability and efficiency.
Maintain troubleshooting procedures and knowledgebase articles for the Service Desk and operations teams.
What we're looking for
Bachelor's Degree in Information Technology, Computer Science, or a related field is required.
Experience supporting enterprise IT environments, Service Desk operations, or systems administration functions are required.
Strong experience with Microsoft environments including Microsoft 365, Windows server, and workstation operating systems is required.
Experience with incident management, escalation, troubleshooting, and resolution of complex technical issues is required.
Strong analytical, troubleshooting, documentation, and technical leadership skills are required.
Excellent communication, customer service, and cross-functional collaboration skills are required.
Experience supporting business-critical systems, operational environments, or distributed site support (preferred).
Exposure to networking, systems infrastructure, and OT environments; and technical certifications such as Microsoft, CompTIA, ITIL, or others (preferred).
Linux
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