Support Engineer

Oracle

Confirmed live today High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Kansas City, MONashville, TNOrlando, FL
Posted
60 days ago
Freshness
Confirmed live today
Nearby
99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $138k
$99k $173k
below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $113,687–$162,250.

Based on 240 similar postings.

Employer

About Oracle

Oracle Corporation is a leading multinational technology company specializing in database software, cloud computing, and enterprise software.

Oracle currently has 561 open roles on FindRole.

Listed pay typically runs $102,300–$234,600 across 436 roles with salary data.

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At a glance

TL;DR · Support Engineer

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The Support Engineer provides functional and technical support for the Oracle Health Electronic Medical Record suite. Working as a primary point of contact for healthcare clients, you will perform post-sales support, troubleshoot complex issues, and ensure high client satisfaction. Day-to-day responsibilities include analyzing front-end applications, shadowing users to test workflows, and performing back-end troubleshooting such as capturing logs, querying database tables, and cycling servers. You will respond to technical and non-technical inquiries via phone, email, and messaging platforms while documenting resolutions and knowledge articles. The role requires proficiency in SQL, CCL, HL7, and general IT networking. You will solve critical problems within the healthcare domain, specifically maintaining the integrity of electronic health records and providing guidance to internal stakeholders on escalated customer situations.

Skills

SQL Electronic Health Record (EHR) CCL HL7 Application Support Technical Support Troubleshooting Networking System Maintenance Ticketing Systems Oracle Health

What you'll do

  • Investigate and resolve client issues by analyzing front-end applications and testing workflows.
  • Perform back-end troubleshooting by capturing logs, querying database tables, and cycling servers.
  • Respond to technical and non-technical customer inquiries via phone, email, and messaging platforms.
  • Document all troubleshooting steps, resolutions, and knowledge articles throughout the issue lifecycle.
  • Escalate and resolve complex or critical issues by collaborating with cross-functional teams.
  • Participate in after-hours, weekend, and holiday on-call rotations for critical issue support.

What we're looking for

  • U.S. citizenship is required.
  • Ability to obtain the appropriate government security clearance is required.
  • 3+ years of experience in customer support, technical support, IT services, or the healthcare industry.
  • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • Experience with troubleshooting, help desk environments, or ticketing systems.
  • Ability to work onsite 3 days per week in Kansas City, Nashville, or Orlando.
  • Basic IT and networking knowledge (preferred).
  • Experience with SQL, CCL, HL7, or technical certifications (preferred).

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