Senior Customer Service Specialist

Oracle

Confirmed live yesterday High trust

Hybrid

Quick summary

Work type: Hybrid
Location: Orlando, FLKansas City, MONashville, TN
Posted: 3 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

Market check

Salary context

How this pay compares to similar roles

Similar $156k

$96k most similar roles pay here $208k

This listing doesn't post a salary. Most similar roles pay $132,000–$180,575.

Based on 240 similar postings.

Employer

About Oracle

Oracle Corporation is a leading multinational technology company specializing in database software, cloud computing, and enterprise software.

Oracle currently has 513 open roles on FindRole.

Listed pay typically runs $97,800–$209,500 across 384 roles with salary data.

Most-posted roles

View all roles at Oracle

At a glance

TL;DR · Senior Customer Service Specialist

Role Posting Log in to save

As a Senior Customer Service Specialist within the Oracle Health Support team, you will serve as a primary point of contact for clients seeking technical and application support. You will manage the full lifecycle of client incidents by triaging requests, troubleshooting issues via phone and ticketing systems, and performing pre-approved configuration and maintenance activities. Your daily work involves investigating front-end application problems through workflow testing and shadowing users, alongside back-end tasks such as capturing log files, querying database tables, and updating server fields. To succeed, you must possess strong communication skills and proficiency in troubleshooting tools to resolve issues within a fast-paced environment. This role specifically addresses the technical challenges of clinical and operational workflows while ensuring strict compliance with HIPAA, PECA, and CHIA regulations to support healthcare technology systems effectively.

Skills

Oracle Health HIPAA PECA CHIA Technical Support Troubleshooting Application Support Workflow Analysis

What you'll do

Serve as the primary point of contact for client incidents, service requests, and technical issues.
Provide customer support through phone, ticketing systems, and other electronic communication channels.
Investigate, troubleshoot, document, and resolve customer issues in a timely manner.
Triage support requests and escalate complex issues using monitoring and troubleshooting tools.
Perform pre-approved configuration and maintenance activities within client environments.
Troubleshoot front-end application issues by shadowing users, testing workflows, and validating functionality.
Perform back-end troubleshooting by capturing log files, querying database tables, and updating server fields.
Maintain accurate documentation throughout the entire support lifecycle while complying with HIPAA and security policies.

What we're looking for

U.S. citizenship is required due to client contracts.
Ability to obtain the appropriate government security clearance is required.
Associate's degree, Bachelor's degree, or technical degree (preferred).
2+ years of professional experience in customer service, technical support, healthcare, or a related field.
At least 1 year of call center and/or phone-based technical support experience.
Basic technical troubleshooting skills and the ability to learn healthcare technology systems.
Strong customer service, communication, and problem-solving skills.

Save