Support Engineer, Incident

Oracle

Confirmed live today High trust

Hybrid

Quick summary

Work type: Hybrid
Location: Kansas City, MONashville, TNOrlando, FL
Posted: 74 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

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How this pay compares to similar roles

Similar $159k

$115k $203k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $123,625–$194,087.

Based on 240 similar postings.

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About Oracle

Oracle Corporation is a leading multinational technology company specializing in database software, cloud computing, and enterprise software.

Oracle currently has 955 open roles on FindRole.

Listed pay typically runs $102,300–$234,600 across 790 roles with salary data.

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At a glance

TL;DR · Support Engineer, Incident

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The Support Engineer - Incident will provide functional and technical support for the Oracle Health Electronic Medical Record suite. Working as an individual contributor, you will serve as a primary point of contact for healthcare clients, delivering post-sales support and troubleshooting complex issues. Your daily responsibilities include analyzing front-end applications, shadowing users, and performing back-end troubleshooting such as capturing logs, querying database tables, and cycling servers. You will communicate with customers via phone, email, and messaging platforms while documenting resolutions and knowledge articles. The role requires proficiency in SQL, CCL, HL7, and basic IT networking. You will solve technical problems within a healthcare systems context, ensuring high client satisfaction through cross-functional collaboration and participation in on-call rotations for critical issue support.

Skills

SQL HL7 CCL Networking Ticketing Systems System Maintenance Oracle Health EMR IT Services Troubleshooting

What you'll do

Investigate and resolve client issues by analyzing front-end applications and testing workflows.
Perform back-end troubleshooting by capturing logs, querying database tables, and cycling servers.
Respond to technical and non-technical customer inquiries via phone, email, and messaging platforms.
Document all troubleshooting steps, resolutions, and knowledge articles throughout the issue lifecycle.
Escalate and resolve complex or critical issues by collaborating with cross-functional teams.
Provide guidance and support to internal stakeholders on escalated customer situations.
Participate in after-hours, weekend, and holiday on-call rotations for critical issue support.

What we're looking for

US Citizenship is required.
Must be able to obtain a Public Trust Clearance and/or other required government security clearances.
3+ years of experience in customer support, technical support, IT services, or the healthcare industry.
Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Experience with troubleshooting, help desk environments, or ticketing systems.
Ability to work onsite 3 days per week in Nashville, Orlando, or Kansas City.
Basic IT and networking knowledge (preferred).
Experience with SQL, CCL, HL7, or technical certifications (preferred).