Support Engineer, Amazon Leo Enterprise Customer Support

Amazon Inc

Confirmed live today High trust

Quick summary

Work type: On-site
Location: Bellevue, WA
Salary: $95,600–$160,000 / yr
Posted: 1 day ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $172k

This role $128k

$84k $206k

below market most similar roles pay here above market

This role pays less than 96% of similar roles. Most pay $160,000–$184,300 — the blue band above. At the midpoint, this role pays about $128k versus about $172k for comparable roles.

Based on 240 similar postings.

Employer

About Amazon Inc

Amazon Inc. is the world''s largest e-commerce and cloud computing company, operating the Amazon marketplace, AWS cloud platform, Prime subscription services, Alexa voice AI, and logistics infrastructure. Industry: E-Commerce & Cloud Computing

Amazon Inc currently has 647 open roles on FindRole.

Listed pay typically runs $143,700–$194,400 across 645 roles with salary data.

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At a glance

TL;DR · Support Engineer, Amazon Leo Enterprise Customer Support

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Support Engineer, Amazon Leo Enterprise Customer Support joins the Amazon Leo team to manage escalated tier networking cases for a space-based global network. This role involves resolving complex issues such as eBGP peering failures, routing anomalies, and connectivity degradation across ISP backbones and customer edge networks. You will perform root cause analysis, provide technical guidance during high-severity incidents, and develop troubleshooting playbooks. Required skills include proficiency in protocols like TCP/IP, BGP, OSPF, and DNS, alongside tools like traceroute, tcpdump, and BGP route collectors. Candidates must understand AWS networking services including VPC, Direct Connect, and Transit Gateway. The role addresses the technical challenge of providing reliable internet connectivity and secure cloud integration for enterprise customers in remote locations using a large-scale satellite constellation.

Skills

BGP TCP/IP OSPF IS-IS DNS DHCP HTTP/S AWS VPC Direct Connect Transit Gateway Route 53 Python Ansible Terraform MPLS Segment Routing SD-WAN SDN TCPDump Traceroute MTR Packet Capture Flow Analysis Grafana Datadog SolarWinds PRTG Netmiko NAPALM

What you'll do

Resolve complex networking cases involving BGP peering failures, routing anomalies, and internet reachability issues.
Provide technical guidance to customers and internal teams during high-severity incidents.
Perform detailed root cause analysis for customer-impacting events to identify systemic issues and long-term fixes.
Troubleshoot SD-WAN and SDN connectivity issues across ISP backbone and customer edge networks.
Develop troubleshooting playbooks, technical guides, and knowledge base articles to improve case deflection.
Mentor junior support engineers through case coaching and technical escalation support.
Contribute to the development of tools, diagnostics, and automation to reduce time to resolution.

What we're looking for

Must be a U.S. citizen, national, permanent resident, refugee, or granted asylum.
4+ years of experience in ISP network operations, network engineering, or internet-facing network roles.
Experience in technical support.
AWS Cloud Practitioner and CCNA/JNCIA certifications.
Proficiency in network protocols (TCP/IP, BGP, OSPF, IS-IS, DNS, DHCP, HTTP/S) and internet troubleshooting tools.
Working knowledge of AWS networking services (VPC, Direct Connect, Transit Gateway, Route 53).
NOC/operations background with experience in incident management, escalation procedures, and on-call support.
Export Control Requirement: Due to applicable export control laws and regulations, candidates.

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