Lead Support Engineer, Amazon LEO Enterprise Customer Support

Amazon Inc

Quick summary

Work type
On-site
Location
Arlington, VABellevue, WA
Salary
$121,000–$163,700 / yr
Posted
2 days ago
Nearby
99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $170k
This role $142k
$112k most similar roles pay here $203k

This role pays less than 84% of similar roles. Most pay $153,350–$187,250 — the shaded band above. At the midpoint, this role pays about $142k versus about $170k for comparable roles.

Based on 240 similar postings.

Employer

About Amazon Inc

Amazon Inc. is the world''s largest e-commerce and cloud computing company, operating the Amazon marketplace, AWS cloud platform, Prime subscription services, Alexa voice AI, and logistics infrastructure. Industry: E-Commerce & Cloud Computing

Amazon Inc currently has 335 open roles on FindRole.

Listed pay typically runs $143,700–$194,400 across 317 roles with salary data.

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View all roles at Amazon Inc

At a glance

TL;DR · Lead Support Engineer, Amazon LEO Enterprise Customer Support

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The Lead Support Engineer role at Amazon LEO involves leading the SATCOM Technical Support team to resolve complex satellite network issues for enterprise customers. This senior-level position requires extensive experience in ISP/Service Provider network architecture and operations, with a focus on large-scale networks. Day-to-day responsibilities include troubleshooting service degradation, analyzing performance data, and developing technical solutions that contribute to the company's knowledge base. The ideal candidate will have advanced networking expertise in BGP, OSPF/ISIS, MPLS, IPv4/IPv6, QoS, and network security, along with proficiency in SDWAN/SDN technologies such as Cisco Viptela or VMware VeloCloud. Strong troubleshooting skills, professional certifications like CCNP/CCIE/JNCIE, and experience with AWS networking tools are essential. Additional preferred qualifications include Python programming for network automation and hands-on experience with NOC operations and emergency response scenarios.

Skills

AWS Python Terraform Ansible Cisco IOS/IOS-XE/IOS-XR Juniper Arista BGP OSPF/ISIS MPLS IPv4/IPv6 QoS Network Security SDWAN SDN VPC Direct Connect Transit Gateway CCNP CCIE JNCIE

What you'll do

  • Analyze and resolve complex satellite network issues through methodical problem analysis.
  • Restore optimal service levels by troubleshooting degraded services and analyzing performance data.
  • Develop and document technical solutions for customer support and internal teams.
  • Provide advanced technical guidance to customers and contribute to the knowledge base.
  • Drive technical cases to resolution, working with cross-functional teams on challenging network issues.

What we're looking for

  • Bachelor's degree in Computer Science, Engineering, or related field.
  • Extensive experience in ISP/Service Provider network architecture and operations with large-scale networks.
  • Advanced networking expertise including BGP, OSPF/ISIS, MPLS, IPv4/IPv6, QoS, and network security implementation.
  • Expert-level knowledge of Cisco IOS/IOS-XE/IOS-XR and familiarity with other vendor platforms (Juniper, Arista).
  • Strong troubleshooting abilities for complex network issues with experience in root cause analysis and capacity planning.
  • Professional certifications such as CCNP/CCIE/JNCIE or AWS Solutions Architect.

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