Support Engineer

Accenture

Confirmed live today High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Memphis, TN
Employment
Full-time
Posted
2 days ago
Freshness
Confirmed live today

Market check

Salary context

How this pay compares to similar roles

Similar $171k
$98k $227k
below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $128,250–$214,500.

Based on 240 similar postings.

Employer

About Accenture

Accenture is a leading global professional services company specializing in IT, strategy, consulting, and operations, with a strong focus on digital transformation, cloud computing, and artificial intelligence.

Accenture currently has 246 open roles on FindRole.

Listed pay typically runs $94,400–$266,300 across 171 roles with salary data.

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At a glance

TL;DR · Support Engineer

The Support Engineer - 6560285 provides L3 application support for Java and Angular-based applications. Working within a production support framework, the individual troubleshoots issues related to Java services, Angular UI, REST APIs, and database connectivity. Daily responsibilities include analyzing application logs, stack traces, and server logs to identify root causes, debugging Spring Boot services and Angular components, and executing SQL queries to investigate data-related problems. The role involves monitoring application health and performance using specific logging tools while handling incidents, service requests, and change requests within agreed SLAs. Key technical skills include Java, Angular, Spring Boot, and SQL. The position focuses on maintaining application stability, performing root cause analysis, and supporting deployments, patches, and production validation to ensure seamless business operations and technical reliability.

What you'll do

  • Provide L3 application support for Java and Angular-based applications.
  • Troubleshoot production issues related to Java services, Angular UI, REST APIs, and database connectivity.
  • Analyze application logs, stack traces, and server logs to identify root causes.
  • Debug Java code, Spring Boot services, and Angular components.
  • Write and execute SQL queries to investigate data issues and validate application behavior.
  • Monitor application health, performance, and availability using monitoring and logging tools.
  • Handle incidents, service requests, problem tickets, and change requests within agreed SLAs.
  • Perform root cause analysis and prepare incident reports and technical documentation.

What we're looking for

  • Minimum 1 year of work experience in a development or support role.
  • High School Diploma or GED.
  • Associate's or Bachelor's degree in Computer Science or equivalent (preferred).
  • Experience providing L3 application support for Java and Angular-based applications.
  • Ability to troubleshoot production issues related to Java services, Angular UI, REST APIs, and database connectivity.
  • Proficiency in writing and executing SQL queries to investigate data issues and validate application behavior.
  • Experience analyzing application logs, stack traces, and server logs to identify root causes.
  • Ability to work a Tuesday–Saturday schedule from 10 AM to 7 PM CT in Memphis, TN.

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