Dynamics 365 Customer Engineer

What you'll do

• Design, develop, deploy, and optimize business applications, integrations, and AI-powered solutions using Dynamics 365 and Power Platform.
• Act as a trusted advisor to enterprise customers to assess implementations and ensure best practice execution.
• Perform hands-on development including client-side scripting in TypeScript/JavaScript and server-side logic using C# Dataverse plugins.
• Troubleshoot complex technical blockers, performance issues, and system bugs within Dynamics 365 CE environments.
• Manage the application lifecycle including solution packaging, pipeline-based deployments, version control, and environment health assessments.
• Design, configure, and troubleshoot enterprise agents using Microsoft Copilot Studio integrated with Dataverse and Power Platform.
• Provide technical training to customers and contribute to the enhancement of existing and new training materials.
• Conduct performance tuning and infrastructure configuration for Dynamics CRM on-premises and cloud environments.

What we're looking for

• Minimum Associate's Degree or higher.
• Minimum 8 years of experience with Dynamics 365 Customer Engagement Online and Power Platform.
• Proficiency in Dynamics 365 Sales, Customer Service, and familiarity with Field Service and Customer Insights modules.
• Hands-on experience with TypeScript, JavaScript, C# .NET plugins, and data integration tools.
• Working knowledge of Microsoft Copilot Studio and experience deploying enterprise agents integrated with Dynamics 365 and Power Platform.
• Experience with Dynamics CRM infrastructure installation, configuration, performance tuning, and cloud migration.
• Ability to manage solution lifecycles including packaging, pipeline-based deployments, and version control.
• Advanced Microsoft certifications (preferred).