This role pays less than
80%
of similar roles. Most pay
$122,140–$199,662
— the shaded band above.
At the midpoint, this role pays about
$111k
versus about
$161k
for comparable roles.
Based on 240 similar postings.
Employer
About Alkami
Alkami Technology is a cloud-based digital banking solutions provider offering retail and business banking platforms to credit unions and banks to help them compete with larger financial institutions. Industry: Financial Technology & Digital Banking
Alkami currently has
37 open roles
on FindRole.
Listed pay typically runs
$130,000–$159,500
across 34 roles with salary data.
Staff Technical Support Specialist (MANTL) serves as a primary point of contact for customers while acting as an escalation point for other team members. The role involves resolving complex technical issues, managing high-priority tickets, and mentoring new support specialists through training and office hours. Day-to-day responsibilities include configuring backend settings for financial institutions, collaborating with engineers on core integration requirements, and translating business needs into scalable system configurations. To succeed, the candidate must utilize tools such as JSON, Postman, JIRA, and Chrome dev tools while performing root cause analysis using SQL dialects like Postgres or BigQuery. The position focuses on solving technical problems within a digital sales and service platform for banks and credit unions, specifically addressing deposit account opening workflows and third-party integrations in the fintech space to ensure seamless functionality for financial institutions.
SQL
Log Analysis
ITIL
SaaS
Jira
ServiceNow
Splunk
Grafana
New Relic
Google Workspace
Distributed Systems
Root Cause Analysis
Ticketing Systems
Monitoring Tools