Broadcom’s Mainframe Software Division seeks a Senior Technical Support Engineer to provide comprehensive support for complex customer issues across various product suites. This role involves delivering superior customer experiences through empathy and technical expertise while continuously expanding knowledge of best practices and systems. Engineers will lead brainstorming sessions, mentor junior team members, and collaborate on training initiatives. They must independently learn new products and technologies, act as subject matter experts, and contribute to self-service communities by creating and sharing knowledge articles. The position requires advanced troubleshooting skills, the ability to replicate customer issues in lab environments, and collaboration with engineering teams to prioritize defect resolution. Ideal candidates have 8+ years of experience in mainframe software support or systems programming, proficiency with z/OS, Unix, ACF2, and SMP/E, and relevant certifications such as those from Broadcom or competitors.
Independently resolve complex customer issues using advanced technical knowledge.
Continuously improve support processes by participating in brainstorming sessions.
Mentor less-experienced team members and facilitate relevant training.
Apply KCS methodology to create, review, and publish knowledge articles.
Collaborate with engineering teams to prioritize and address customer impact issues.
Replicate and troubleshoot customer issues in lab environments for resolution.
What we're looking for
8+ years of professional experience in Mainframe Software Support or Systems Programming.
Demonstrated proficiency with Broadcom products or comparable competitor solutions.
Proven customer service skills and strong communication abilities (written, verbal, social media).
Technical and team leadership capabilities.
Expertise in z/OS, Unix, ACF2, SMP/E.
Relevant certifications such as 100 level knowledge of a Broadcom product or equivalent.
Market check
Salary context
Below market
How this pay compares to similar roles
Similar $190k
This role $115k
$71k
most similar roles pay here
$254k
This role pays less than
98%
of similar roles. Most pay
$165,000–$214,500
— the shaded band above.
At the midpoint, this role pays about
$115k
versus about
$190k
for comparable roles.
Based on 240 similar postings.
Employer
About Broadcom
Broadcom is a global semiconductor and infrastructure software company that designs and markets a wide range of networking, storage, and wireless connectivity solutions. Industry: Semiconductors & Infrastructure Software
Broadcom currently has
71 open roles
on FindRole.
Listed pay typically runs
$118,800–$192,000
across 71 roles with salary data.
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