Staff Customer Quality Engineer, Data Center & Networking Solutions

Amd

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
San Jose, CA
Salary
$160,000–$240,000 / yr
Posted
30 days ago
Freshness
Confirmed live yesterday
Closes
Aug 12, 2027

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $189k
This role $200k
$135k most similar roles pay here $251k

This role pays more than 64% of similar roles. Most pay $152,000–$225,937 — the shaded band above. At the midpoint, this role pays about $200k versus about $189k for comparable roles.

Based on 240 similar postings.

Employer

About Amd

AMD (Advanced Micro Devices) is a semiconductor company that develops high-performance processors, graphics cards, and adaptive computing solutions for gaming, data centers, and embedded markets. Industry: Semiconductors

Amd currently has 367 open roles on FindRole.

Listed pay typically runs $166,400–$249,600 across 367 roles with salary data.

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View all roles at Amd

At a glance

TL;DR · Staff Customer Quality Engineer, Data Center & Networking Solutions

Staff Customer Quality Engineer – Data Center & Networking Solutions serves as the primary quality interface for strategic customers within the Data Center, Networking, and AI Infrastructure segments. This role manages customer satisfaction, leads critical escalations, and conducts root-cause investigations to drive field quality improvements across the product lifecycle. The engineer will manage customer scorecards, provide technical guidance on failure analysis, and lead executive reviews while collaborating with cross-functional teams in design, manufacturing, and reliability. Key responsibilities involve supporting new product introductions and utilizing structured methodologies like 8D, RCA, FMEA, and Six Sigma. The role focuses on networking technologies including DPUs, SmartNICs, AI-NICs, high-speed Ethernet adapters, PCIe cards, and AI cluster interconnects. Candidates must possess expertise in semiconductor manufacturing, qualification, and reliability for server platforms and high-performance data center infrastructure.

What you'll do

  • Serve as the primary quality interface and lead for strategic Data Center, Networking, and AI Infrastructure customers.
  • Manage customer quality scorecards to track performance and drive satisfaction across the product lifecycle.
  • Lead critical escalations and conduct root-cause investigations to resolve complex technical issues.
  • Provide technical guidance on customer failures and oversee detailed failure analysis processes.
  • Support new product introductions by ensuring high standards of reliability and field performance.
  • Lead customer audits and executive reviews to communicate quality metrics and progress.
  • Act as the voice of the customer internally to drive cross-functional improvements in manufacturing and design.
  • Utilize data-driven insights to implement process improvements and achieve operational excellence.

What we're looking for

  • Bachelor of Science in Electrical Engineering, Computer Engineering, Mechanical Engineering, or a related technical discipline.
  • Advanced degree in a technical field is preferred.
  • Experience in semiconductor, electronics, server, networking, or data center industries.
  • Experience in Customer Quality Engineering, Product Quality, Reliability Engineering, Failure Analysis, or Technical Customer Support.
  • Experience supporting hyperscale cloud customers, OEMs, ODMs, or large enterprise accounts.
  • Knowledge of semiconductor manufacturing, qualification, reliability, packaging, and test operations.
  • Familiarity with structured quality methodologies including 8D, RCA, FMEA, and Six Sigma.
  • Experience with high-performance data center infrastructure, including AI accelerators, SmartNICs, DPUs, and Ethernet adapters.

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