Sr. Technical Support Engineer

Hybrid

Quick summary

Work type: Hybrid
Location: San Francisco, CA
Salary: $123,684–$254,644 / yr
Posted: 15 days ago
Nearby: 99+ roles within 25 mi

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $167k

This role $189k

$108k most similar roles pay here $270k

This role pays more than 71% of similar roles. Most pay $137,000–$197,625 — the shaded band above. At the midpoint, this role pays about $189k versus about $167k for comparable roles.

Based on 240 similar postings.

Employer

About Pinterest

Pinterest is a visual discovery and inspiration platform where people find ideas for home, style, recipes, and more. It serves hundreds of millions of users worldwide through its image and video pinboard product.

Pinterest currently has 55 open roles on FindRole.

Listed pay typically runs $158,765–$320,320 across 55 roles with salary data.

Most-posted roles

View all roles at Pinterest

At a glance

TL;DR · Sr. Technical Support Engineer

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As a Partner/Technical Support Engineer on Pinterest’s PinTech team, you will work closely with Tier 1 clients to define and build scalable partner solutions across various products like Enterprise, Adtech, Shopping, and Growth. Your day-to-day responsibilities include serving as an expert in the Pinterest API and integrations, leading complex engineering projects such as new API launches and large-scale integration builds, and developing performance monitoring systems. You will collaborate with Product Management and Engineering teams to tailor products according to partner requirements and mentor junior team members. The role requires 4+ years of experience in Support/Solution/Partner Engineering at a consumer tech platform, proficiency in Python or shell scripting, and the ability to leverage AI for automation and decision-making.

Skills

Python API Integration SDK Development Shell Scripting AI Experimentation CI/CD Monitoring Systems Cross-functional Collaboration On-call Support Performance Monitoring Quality Assurance Documentation Frameworks Technical Evangelism Enterprise Advertisers Terraform AWS Kubernetes

What you'll do

Serve as a subject matter expert on Pinterest API and partner integrations.
Lead the development and adoption of Pinterest Integration products with key partners.
Own technical relationships with Tier 1 partners, providing bespoke support and driving projects.
Provide proactive and reactive technical support through dedicated channels for high satisfaction.
Develop and maintain performance monitoring systems to ensure partner integration availability.

What we're looking for

4+ years of Support/Solution/Partner Engineering experience at a large consumer tech platform
Expertise in leading technical partner/client calls and integrating external APIs using SDKs or custom code
Proficiency in reading and writing complex scripts for data manipulation with Python or shell scripting
Ability to leverage AI for enhancing work quality, decision-making, and championing AI experimentation within the team
Bachelor’s degree in a relevant field or equivalent experience required

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