Senior Project Manager, Digital Support

What you'll do

• Lead end-to-end implementation of large-scale global eCommerce and contact center initiatives.
• Manage all project phases including scope definition, resource forecasting, and timeline creation.
• Map "as-is" and "to-be" processes to optimize business workflows.
• Create and document both business and technical requirements for engineering teams.
• Influence system architecture, integration strategies, and platform designs.
• Conduct user, integration, and production testing to ensure high-quality solution delivery.
• Manage project communications and risk assessments across all levels of leadership.
• Execute change management and project cutover procedures for new features.

What we're looking for

• 7+ years of professional experience in a product, project, or program management role.
• Broad experience with Contact Center and/or e-Commerce systems and technologies.
• BA/BS degree in a technical field, or 11+ years of professional experience in a directly relatable role.
• Demonstrated ability to influence stakeholders at all levels, including peer and executive leadership.
• Experience working in a hands-on role as an interface between business and technical teams (preferred).
• Ability to understand and explain complex business processes with focus on upstream/downstream impact (preferred).
• Familiarity with both Waterfall and Agile project management methodologies (preferred).
• PMP or Certified Scrum Master certification (preferred).