This listing doesn't post a salary. Most similar roles pay
$175,327–$221,812.
Based on 240 similar postings.
Employer
About Apple Inc
Apple Inc. is a multinational technology company known for designing and manufacturing consumer electronics, software, and online services, including the iPhone, Mac, iPad, and App Store. Industry: Consumer Electronics & Software
Apple Inc currently has
1984 open roles
on FindRole.
Listed pay typically runs
$175,000–$277,600
across 1590 roles with salary data.
Product Manager, Customer Support Shopping Applications, Apple Store Online is an individual contributor role focused on delivering scalable, efficient, and customer-centric technical solutions for global retail customers and call center specialists. You will own a product portfolio, collaborating across engineering, design, and AIML teams to build new applications and features. Key responsibilities include defining multi-year roadmaps, analyzing the customer journey, and implementing generative AI and LLM capabilities within contact center infrastructure to improve engagement routing and omnichannel experiences. The role requires expertise in e-commerce, order processes, and software development lifecycle methodologies like Scrum or Agile. You will translate complex business processes into technical requirements while monitoring data trends to identify product gaps. Essential skills include experience with UI/UX design, API integration, and managing the end-to-end customer journey within a high-volume online shopping environment.
What does a Product Manager earn?
Median $204200 from 424 postings across 77 companies.
Define and communicate multi-year product strategies, roadmaps, and deployment plans to meet business objectives.
Build new applications and features for both retail customers and contact center specialists.
Design and analyze solutions involving Generative AI and LLM capabilities for the customer journey.
Implement generative solutions to improve engagement routing and omnichannel experiences in contact center infrastructure.
Translate complex business processes into technical requirements while analyzing upstream and downstream impacts.
Monitor data and trends to identify, prioritize, and resolve product gaps and issues.
Lead user roundtables to gather insights that inform both business and technical decisions.
What we're looking for
5+ years of experience in Product Management for e-commerce/consumer digital products or Technical Program Management in Contact Center technology transformation.
A BA/BS degree or 7+ years of professional experience in a directly relatable role.
Proven track record of leading complex technical projects with direct ownership of a product portfolio.
Experience leveraging data and insights to deliver customer-facing digital products and capabilities globally.
Ability to communicate effectively and influence stakeholders at all levels of an organization.
Advanced knowledge of SDLC and project/product management methodologies such as PMP, SCRUM/Agile, or Waterfall.
Understanding of AI applications within a contact center environment, including Generative AI and LLM capabilities.
Ability to lead technical discussions involving software infrastructure, architecture, APIs, and programming languages.
Python
Java
C++
Spark
SQL
Snowflake
Hadoop
TensorFlow
Keras
PyTorch
Generative AI
RAG
Transformer Architecture
Deep Learning
Reinforcement Learning
Recommender Systems
Natural Language Processing
Distributed Systems
Feature Engineering
Machine Learning
Python
Java
C++
Spark
SQL
Snowflake
Hadoop
TensorFlow
Keras
PyTorch
Generative AI
RAG
Transformer Architecture
Deep Learning
Reinforcement Learning
Recommender Systems
Natural Language Processing
Distributed Systems