Senior Product Manager, Customer Support Shopping Applications

Apple Inc

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: Austin, TX
Posted: 133 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $200k

$155k most similar roles pay here $243k

This listing doesn't post a salary. Most similar roles pay $177,250–$222,325.

Based on 240 similar postings.

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About Apple Inc

Apple Inc. is a multinational technology company known for designing and manufacturing consumer electronics, software, and online services, including the iPhone, Mac, iPad, and App Store. Industry: Consumer Electronics & Software

Apple Inc currently has 1984 open roles on FindRole.

Listed pay typically runs $175,000–$277,600 across 1590 roles with salary data.

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At a glance

TL;DR · Senior Product Manager, Customer Support Shopping Applications

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Senior Product Manager, Customer Support Shopping Applications, Apple Store Online is a senior-level individual contributor role within the Apple Store Online team. You will own a product portfolio and partner cross-functionally with engineering, design, and AIML teams to build new applications and features for customers and Retail Contact Center Specialists. The role focuses on developing technical solutions for the online shopping journey, specifically integrating Generative AI and LLM capabilities into contact center infrastructure to improve engagement routing and omnichannel experiences. You will define multi-year roadmaps, analyze complex business processes, and monitor data trends to identify product gaps. Key requirements include experience in e-commerce, software development lifecycle (SDLC), and project management methodologies like Scrum or Agile. You must be able to lead technical discussions involving APIs, programming languages, and infrastructure while translating complex requirements into scalable solutions for global users.

What does a Product Manager earn?

Median $204200 from 424 postings across 77 companies.

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Skills

Generative AI LLM SDLC Agile Scrum Waterfall UAT UI/UX APIs macOS E-commerce Project Management

What you'll do

Define and communicate multi-year product strategies, roadmaps, and deployment plans to achieve business objectives.
Build new applications and features for customers and Retail Contact Center specialists.
Design and analyze solutions involving Generative AI and LLM capabilities for the customer journey.
Implement generative solutions within contact center infrastructure to improve routing and omnichannel experiences.
Translate complex business processes into technical requirements while analyzing upstream and downstream impacts.
Monitor data and trends to identify, prioritize, and resolve product gaps and issues.
Lead user roundtables to gather insights that inform business and technical decisions.

What we're looking for

7+ years of professional experience in Product Management for e-commerce or a consumer digital product development.
A record of leading complex technical projects with direct ownership of a product portfolio.
Demonstrated ability to communicate effectively and influence at all levels of an organization.
Experience leveraging data and insights to deliver customer-facing digital products and capabilities globally.
BA/BS degree or 11+ years professional experience in a directly relatable role.
Experience with e-commerce, order/support processes, contact center applications, and methodologies (preferred).
Advanced knowledge of SDLC and project management methodologies like PMP, SCRUM/Agile, or Waterfall (preferred).
Understanding of AI application within a contact center environment and ability to lead technical discussions on infrastructure and APIs (preferred).

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