Senior Program Manager I, Implementation

What you'll do

• Lead and manage new logo implementation programs through every stage of the product lifecycle.
• Develop and maintain project schedules while defining deliverables based on sales-provided scope.
• Track project progress, identify risks using internal processes, and execute "Path to Green" mitigation strategies.
• Serve as the primary point of contact for customer inquiries and manage all related documentation.
• Coordinate with cross-functional teams like Engineering and Product Development to resolve complex technical issues.
• Manage multiple concurrent programs while ensuring they remain within defined scope, budget, and timelines.
• Identify and implement improvements to project management methodologies and internal workflows.
• Mentor and onboard new team members by providing technical expertise and professional guidance.

What we're looking for

• Experience in the FinTech or SaaS industry leading projects related to digital banking.
• Proven ability to manage complex project programs while maintaining a portfolio within scope, schedule, and budget.
• Proficiency with project management tools including Microsoft Project, Jira, Smartsheet, and Confluence.
• Proficiency with Microsoft Office Suite (Excel, Word) and Google Suite tools.
• Experience managing project tickets, backlogs, and client-reported issues.
• Excellent written and verbal communication skills to convey updates and risks to stakeholders.
• Strong leadership experience in managing large-scale projects and mentoring team members.
• Must be eligible to work in the U.S. for full-time employment.