Director, Application Support

Alkami

Remote

Quick summary

Work type
Remote
Location
Remote
Salary
$156,000–$195,000 / yr
Posted
8 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $211k
This role $176k
$142k most similar roles pay here $286k

This role pays less than 74% of similar roles. Most pay $166,167–$256,000 — the shaded band above. At the midpoint, this role pays about $176k versus about $211k for comparable roles.

Based on 240 similar postings.

Employer

About Alkami

Alkami Technology is a cloud-based digital banking solutions provider offering retail and business banking platforms to credit unions and banks to help them compete with larger financial institutions. Industry: Financial Technology & Digital Banking

Alkami currently has 26 open roles on FindRole.

Listed pay typically runs $129,000–$165,000 across 26 roles with salary data.

Most-posted roles

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At a glance

TL;DR · Director, Application Support

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As the Director of Application Support at Alkami, you will lead a team responsible for providing high-quality support for digital banking solutions used by banks and credit unions. Your role involves strategic planning to ensure operational excellence, including setting KPIs, managing incident resolution, and fostering a culture of continuous improvement. You will work closely with Product, Engineering, and Client Care teams to enhance service quality and client satisfaction. Key responsibilities include mentoring managers, driving process improvements, and ensuring compliance with corporate policies and regulatory standards. The ideal candidate has over 10 years of experience in technical support for complex SaaS applications and a strong background in incident management and stakeholder communication. Familiarity with ServiceNow and Jira is essential, as well as expertise in B2B application support for cloud architectures. Experience in the FinTech sector and knowledge of ITIL frameworks are preferred.

Skills

ServiceNow Jira Confluence C# SQL Server IIS/WebAPIs ITIL CI/CD Python PostgreSQL Kubernetes AWS Terraform Docker Prometheus Grafana

What you'll do

  • Execute and operationalize the vision for Application Support, setting clear goals and priorities.
  • Lead and mentor front-line managers, driving consistent people leadership practices across teams.
  • Establish standard operating rhythms and govern ticket quality to ensure consistent client experience.
  • Serve as escalation point for complex client issues, ensuring disciplined incident management processes.
  • Represent Application Support in cross-functional forums, influencing roadmaps and defect prioritization.

What we're looking for

  • 10+ years of experience in B2B application/technical support for complex SaaS applications.
  • Proven leadership in managing technical support or operations teams, preferably remote.
  • Deep expertise in B2B application support for n-tier, API-driven architectures.
  • Strong track record in incident management and executive-level communication.
  • Experience with ServiceNow (or similar ITSM/Ticketing platforms) and Jira/Confluence.
  • Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or related field.

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