below marketmost similar roles pay hereabove market
This listing doesn't post a salary. Most similar roles pay
$164,069–$259,000.
Based on 240 similar postings.
Employer
About Alkami
Alkami Technology is a cloud-based digital banking solutions provider offering retail and business banking platforms to credit unions and banks to help them compete with larger financial institutions. Industry: Financial Technology & Digital Banking
Alkami currently has
56 open roles
on FindRole.
Listed pay typically runs
$130,000–$164,000
across 25 roles with salary data.
JOB TITLE: Director, Application Support
The Director, Application Support provides strategic and operational leadership for the Application Support function, managing a team of front-line Application Support Managers and their respective engineer teams. This role is responsible for overall service performance, client experience, and operational maturity for digital banking solutions. Key responsibilities include executing the support vision, managing department-level KPIs like FRT and MTTR, coaching managers, and overseeing incident management and on-call rotations. The successful candidate will utilize ServiceNow, Jira, and Confluence to drive support excellence. Technical requirements include experience with C#, SQL Server, IIS, and API-driven cloud architectures. This role solves complex technical problems within the fintech space, ensuring stability and high-quality support for n-tier SaaS applications used by U.S. banks and credit unions to manage onboarding and digital banking.