This role pays less than
72%
of similar roles. Most pay
$169,462–$259,625
— the shaded band above.
At the midpoint, this role pays about
$176k
versus about
$215k
for comparable roles.
Based on 240 similar postings.
Employer
About Alkami
Alkami Technology is a cloud-based digital banking solutions provider offering retail and business banking platforms to credit unions and banks to help them compete with larger financial institutions. Industry: Financial Technology & Digital Banking
Alkami currently has
47 open roles
on FindRole.
Listed pay typically runs
$129,000–$162,500
across 44 roles with salary data.
Director, Application Support provides strategic and operational leadership over the Application Support function, managing a team of front-line managers and their respective engineer teams. This role is responsible for overall service performance, client experience, and operational maturity while ensuring high-quality support for digital banking solutions at scale. The position involves translating corporate strategy into actionable goals, managing department-level KPIs like FRT and MTTR, overseeing incident management processes, and coordinating with Product and Engineering teams to improve system stability. Key technical requirements include proficiency in ServiceNow, Jira, Confluence, C#, SQL Server, IIS, web services, and APIs. The role addresses the complexities of providing a unified digital banking platform for U.S. banks and credit unions, focusing on resolving issues within n-tier, API-driven, or cloud architectures to ensure reliable service delivery for financial institutions.
SQL
Log Analysis
ITIL
SaaS
Jira
ServiceNow
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New Relic
Google Workspace
Distributed Systems
Root Cause Analysis
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Monitoring Tools
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Agile
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CRM
ERP
Data Warehouse
AI
Digital Transformation
Product Management
Data Governance
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Integration