Senior Product Manager, CRM Communications

eBay

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
New York, NYSan Jose, CABellevue, WA
Salary
$160,800–$214,700 / yr
Posted
23 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $198k
This role $188k
$153k most similar roles pay here $238k

This role pays less than 55% of similar roles. Most pay $174,537–$221,812 — the shaded band above. At the midpoint, this role pays about $188k versus about $198k for comparable roles.

Based on 240 similar postings.

Employer

About eBay

eBay is a global e-commerce company that operates an online marketplace connecting buyers and sellers for a wide range of new and used goods.

eBay currently has 33 open roles on FindRole.

Listed pay typically runs $149,200–$214,700 across 33 roles with salary data.

Most-posted roles

View all roles at eBay

At a glance

TL;DR · Senior Product Manager, CRM Communications

Sr. Product Manager, CRM Communications joins the Conversion Programs team to manage a multi-million dollar portfolio focused on offer communications. This role involves driving business growth by innovating and enhancing the multi-channel communications suite, specifically across Email, Push Notifications, and Native Hub Notifications. The successful candidate will build product roadmaps alongside engineering, data science, and design teams while managing end-to-end execution for feature improvements. Key responsibilities include authoring A/B tests, creating PRDs, identifying portfolio opportunities through data analysis, and monitoring funnel health KPIs. Required expertise includes experience in e-commerce or marketplace environments, performance-based lifecycle communications, and marketing automation tools. The role focuses on solving the challenge of optimizing customer conversion and performance through sophisticated audience strategy, trigger logic, and messaging within a complex marketplace environment to improve overall user experience and business results.

What does a Product Manager earn in New York?

Median $195400 from 171 postings across 39 companies.

See salary data

What you'll do

  • Develop and execute a multi-channel communication roadmap across email, push notifications, and native hub notifications.
  • Identify and size portfolio improvement opportunities using data to forecast business impact.
  • Prioritize features based on business value, user needs, and development effort.
  • Design and author A/B tests by building hypotheses, defining KPIs, and implementing results.
  • Write PRDs and communicate technical requirements to engineering teams for execution.
  • Manage project plans, track dependencies, and resolve blockers in Jira and supporting documentation.
  • Analyze customer feedback and market trends to identify opportunities for product innovation.
  • Measure performance against benchmarks to make data-driven decisions on scaling improvements.

What we're looking for

  • 5+ years of experience in product, growth marketing, business, or consulting roles with a focus on customer conversion and performance optimization.
  • 2+ years of experience in e-commerce or marketplace environments (marketplace experience is strongly preferred).
  • Proven experience owning and optimizing performance-based lifecycle communications including email, push, and in-app notifications.
  • Strong experimentation perspective to design hypotheses, forecast impact, run A/B tests, and translate findings into scalable improvements.
  • Deep comfort with metrics and data for defining success metrics, monitoring funnel KPIs, and making data-informed tradeoffs.
  • Excellent product sense to understand user intent and partner with design teams to deliver effective customer experiences.
  • Demonstrated ability to lead complex, cross-functional initiatives end-to-end in fast-paced environments.
  • Familiarity with CRM, marketing automation, or experimentation platforms.

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