Senior Executive IT Support Engineer

Airbnb

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
San Francisco, CA
Salary
$132,000–$155,000 / yr
Posted
16 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $185k
This role $144k
$120k most similar roles pay here $241k

This role pays less than 71% of similar roles. Most pay $140,662–$228,950 — the shaded band above. At the midpoint, this role pays about $144k versus about $185k for comparable roles.

Based on 240 similar postings.

Employer

About Airbnb

Founded in 2008 and formerly known as AirBed & Breakfast, Inc., Airbnb is a global marketplace connecting travelers with hosts who offer unique accommodations, ranging from private rooms to entire homes. It operates a massive digital platform for booking stays, experiences, and travel services worldwide.

Airbnb currently has 44 open roles on FindRole.

Listed pay typically runs $200,000–$230,000 across 41 roles with salary data.

Most-posted roles

View all roles at Airbnb

At a glance

TL;DR · Senior Executive IT Support Engineer

Senior Executive IT Support Engineer, Tech Foundations joins the AirSupport team to provide high-touch technology experiences for senior leaders and their executive business partners. This role involves taking end-to-end ownership of complex, sensitive, or time-critical issues while proactively identifying patterns to drive broader technical improvements. You will manage executive technology lifecycles, prepare for board meetings and special events, and mentor other engineers to improve team standards. The position requires expertise in enterprise endpoints, mobile devices, identity and access, networking fundamentals, collaboration platforms, and workplace AV systems. You will navigate high-pressure situations requiring discretion while influencing cross-functional partners to resolve issues spanning multiple technologies. Key skills include troubleshooting across diverse environments, developing technical runbooks, and communicating complex risks clearly to leadership to ensure a reliable executive experience across office, remote, travel, and event settings.

What you'll do

  • Provide high-touch technical support for executives and their business partners regarding complex, time-critical issues.
  • Troubleshoot hardware, mobile devices, identity management, connectivity, collaboration tools, and AV systems.
  • Manage the end-to-end executive technology lifecycle including onboarding, offboarding, and device transitions.
  • Proactively identify risks and prepare technical infrastructure for board meetings, travel, and high-visibility events.
  • Analyze support patterns to develop recommendations and lead cross-functional improvements for scalable solutions.
  • Influence broader technology roadmaps by representing the executive experience in major engineering decisions.
  • Mentor other engineers and establish technical standards, runbooks, and knowledge-sharing practices.
  • Participate in after-hours rotations and provide onsite or travel support as required.

What we're looking for

  • 8+ years of experience in enterprise IT support, workplace technology, or systems support including high-touch executive environments.
  • Strong hands-on technical capability across multiple domains with deep expertise in at least one relevant area.
  • Knowledge of enterprise endpoints, mobile devices, identity and access, collaboration platforms, networking, and video conferencing.
  • Ability to resolve ambiguous technical problems and drive work through implementation with limited direction.
  • Demonstrated ability to identify patterns in support issues and translate them into broader technical or operational improvements.
  • Experience leading cross-functional work and influencing decisions across teams not directly managed.
  • Ability to communicate complex technical issues clearly to executives and senior business leaders while exercising discretion.
  • Experience mentoring others through technical standards, documentation, and reusable practices.
  • Deep expertise in enterprise AV, live-event technology, or executive meeting environments (preferred).
  • Experience supporting executive travel, board meetings, or high-stakes events (preferred).
  • Experience with automation, scripting, AI-enabled support, or other tools to improve support quality (preferred).
  • Experience supporting residential or non-traditional technology environments within an enterprise security model (preferred).

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