Senior Enterprise Technical Support Engineer

Apple Inc

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: Elk Grove, CA
Salary: $134,800–$224,500 / yr
Posted: 2 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $158k

This role $180k

$110k $237k

below market most similar roles pay here above market

This role pays more than 73% of similar roles. Most pay $132,049–$184,368 — the blue band above. At the midpoint, this role pays about $180k versus about $158k for comparable roles.

Based on 240 similar postings.

Employer

About Apple Inc

Apple Inc. is a multinational technology company known for designing and manufacturing consumer electronics, software, and online services, including the iPhone, Mac, iPad, and App Store. Industry: Consumer Electronics & Software

Apple Inc currently has 3595 open roles on FindRole.

Listed pay typically runs $166,600–$277,600 across 2772 roles with salary data.

Most-posted roles

View all roles at Apple Inc

At a glance

TL;DR · Senior Enterprise Technical Support Engineer

Role Posting Log in to save

The Senior Enterprise Technical Support Engineer joins the AppleCare Enterprise Services Product Support Engineering group to provide escalation support, mentoring, and guidance for Enterprise Customer Support Engineers. This role involves diagnosing high-performing systems, reproducing customer issues for engineering, and providing technical solutions for system administrators managing server platforms or networks based on macOS and iOS devices. Key responsibilities include creating technical resource documents, training staff, and collaborating with Sales and Software Engineering teams. Required expertise includes deep knowledge of macOS and iOS operations, networking, and core technologies like Memory Management, Authentication, Directory and Identity Management Services, Certificates, and SMB/CIFS file-sharing protocols. Candidates must also understand Declarative Management, App Attestation, Content Caching, Single Sign-On, Platform SSO, and Enterprise Cloud Services to resolve complex enterprise-class technical problems.

Skills

macOS iOS Networking SMB CIFS APFS SSO Platform SSO Content Caching App Attestation Declarative Management Directory & Identity Management Certificates Memory Management Software Update Test Plans Enterprise Cloud Services

What you'll do

Provide technical solutions for system administrators deploying and managing macOS and iOS server platforms and networks.
Diagnose high-performing systems from the ground up in partnership with internal teams.
Reproduce customer issues by isolating core steps to expedite engineering resolutions.
Create and maintain technical resource documents and provide knowledge transfer through mentoring and training.
Collaborate with Sales, Readiness, and Software Engineering teams to resolve complex product issues.
Monitor feature updates and bug fixes continuously to ensure system stability.
Lead information exchanges by gathering groups of people for testing and collaborative troubleshooting.

What we're looking for

Bachelor's degree or equivalent experience is required.
10+ years of related industry experience is required.
Deep knowledge of macOS and iOS operations, design, and core OS technologies like memory management and authentication is required.
Knowledge of Declarative Management, App Attestation, Content Caching, SSO, and Enterprise Cloud Services is required.
Experience with networking, file-sharing protocols (SMB/CIFS), and storage layouts (APFS) is required.
Ability to create, understand, and implement test plans is required.
Excellent communication and enterprise-class customer-facing skills are required.
Ability to see past the question and understand the underlying need (preferred).

Similar roles