below marketmost similar roles pay hereabove market
This role pays less than
86%
of similar roles. Most pay
$151,000–$207,775
— the blue band above.
At the midpoint, this role pays about
$142k
versus about
$179k
for comparable roles.
Based on 240 similar postings.
Employer
About LPL Financial
LPL Financial is the largest independent broker-dealer in the United States, providing brokerage and investment advisory services to independent financial advisors and financial institutions. Industry: Financial Services & Wealth Management
LPL Financial currently has
101 open roles
on FindRole.
Listed pay typically runs
$122,673–$204,455
across 55 roles with salary data.
The Sr. Engineer, Contact Center Platform Stability & Production Support joins the Servicing Technology team to provide production support, platform stability, and release execution for contact channel and agent experience platforms. This role focuses on improving platform reliability, reducing operational risk, and modernizing the OMNI platform foundation. Key responsibilities include troubleshooting contact routing, IVR, telephony services, and queue management while performing root cause analysis and incident triage. The candidate will execute platform changes through formal change management, support CI/CD maturation, and maintain runbooks. Required skills include experience with NICE CXOne, ACD, SIP, and VoIP technologies. The position requires expertise in production support, release management, and platform stability to ensure consistent servicing workflows and operational excellence across global delivery teams within a regulated financial services environment.
Troubleshoot contact routing, IVR, digital interaction flows, telephony services, and queue management.
Serve as an escalation point for complex production incidents and perform root cause analysis.
Perform health checks, configuration reviews, and performance assessments to identify operational risks.
Execute platform changes through established SDLC, change management, and release management processes.
Support the adoption of source control, environment separation, and CI/CD capabilities.
Validate vendor releases, hotfixes, and platform configuration changes prior to production deployment.
Maintain runbooks, support documentation, configuration records, and incident playbooks.
Partner with engineering teams to implement long-term solutions that reduce recurring production issues.
What we're looking for
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
6+ years of experience supporting contact center technologies, platform engineering, production support, enterprise application operations, or related technology environments.
3+ years of experience supporting enterprise contact center platforms, including NICE CXOne, IVR, ACD, routing, telephony, or omni-channel workflows.
Experience troubleshooting complex production incidents within enterprise-scale technology environments.
Experience executing technology changes through formal change management and release management processes.
Experience within financial services or another regulated industry (preferred).
Experience implementing or supporting CI/CD pipelines, release automation, and deployment processes (preferred).
Experience with observability platforms, monitoring tools, performance dashboards, or application monitoring solutions (preferred).