below marketmost similar roles pay hereabove market
This role pays less than
92%
of similar roles. Most pay
$147,818–$200,500
— the blue band above.
At the midpoint, this role pays about
$123k
versus about
$174k
for comparable roles.
Based on 240 similar postings.
Employer
About AbbVie
AbbVie is a global biopharmaceutical company focused on discovering and delivering innovative medicines and solutions in immunology, oncology, neuroscience, and eye care. Its products include Humira, Skyrizi, and Rinvoq.
AbbVie currently has
158 open roles
on FindRole.
Listed pay typically runs
$109,500–$208,500
across 148 roles with salary data.
The Senior Contact Center Engineer leads the design, engineering, and operational governance of intelligent virtual assistant and contact center automation capabilities across voice and digital channels. This role involves building conversational IVR, chatbots, voice bots, intelligent routing, and agent assist tools to improve self-service and operational efficiency. You will engineer seamless automation-to-agent handoff experiences that preserve customer intent and authentication states while managing integrations with Five9, telephony platforms, Salesforce CRM systems, APIs, and backend applications. Key responsibilities include optimizing performance metrics like containment rates and intent accuracy, establishing reusable engineering standards, and providing technical guidance to platform engineers. You will solve complex technical problems by connecting automation design to workforce management, quality monitoring, and knowledge management systems to ensure reliable, compliant, and scalable customer experiences.
Java
Spring Boot
Kafka
REST API
React
JavaScript
SQL
Microsoft SQL Server
Git
GitLab Pipelines
Selenium
Cypress
Swift
Objective-C
Kotlin
C++
HTML
CSS
Cobol
SAFe Agile