Senior Cloud Solution Architect, Agentic AI

What you'll do

• Translate customer challenges into actionable AI solutions aligned with high ROI outcomes.
• Lead architectural designs for Copilot Chat, Agents, and M365 Copilot to ensure sustained usage.
• Use prompt engineering and agent-building expertise to deploy Agentic AI at scale.
• Partner with sales teams to identify growth opportunities and develop tailored expansion solutions.
• Contribute to intellectual property creation and prioritize IP reuse to accelerate customer transformation.
• Share customer insights and success stories to inform internal product strategy and execution.
• Maintain technical readiness aligned with corporate initiatives and Customer Success Unit priorities.

What we're looking for

• Must provide proof of U.S. citizenship via a valid passport for export control compliance.
• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field or equivalent experience.
• 4+ years of experience in cloud/infrastructure technologies, IT consulting, systems administration, network operations, software development, or architecture.
• Experience in translating customer challenges into actionable solutions aligned to high ROI outcomes.
• Ability to lead architectural design and engage business and technical decision makers.
• Expertise in Copilot prompt engineering and Agent-building to drive AI at scale.
• Ability to demonstrate a self-learner mindset in areas such as M365 Copilot and adoption and change management.
• Ability to share expertise and contribute to IP creation and re-use.